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Strategic Innovations in Customer Service Delivery
TOPICS IN THE BOOK Innovation Strategies and Performance of Tea Firms: A Case Study of James Finlay (Kenya) Limited Unlocking Potential: The Strategic Advantage of Neurodiversity in the Workplace Technological Standards for Interoperable Toll Collection: A Framework for Seamless Integration Impact of Service Quality Dimensions on Citizens’ Satisfaction with Land Services in Rwanda
The Power of Positive Thinking
Everyone's life can benefit from the power of positive thinking, and this power can be helpful across all areas of life - career, relationships, health, and wealth. It's actually quite simple to get this power working for you. It's just a matter of understanding what positive thinking is, how to maintain a positive attitude, and how to leverage the power of positive thinking. Once you have the power working on your side, not only will your life improve drastically, but it will also enhance the lives of the people around you. With a big family including eight children (so far), Keller L. Coleman, better known as "Coach Keller", understands the challenges of life and the day-to-day obstacles t...
诗词曲与音乐文化
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Introduction to Engineering Mathematics - Volume I [APJAKTU Lucknow]
Introduction to Engineering Mathematics Volume-I has been thoroughly revised according to the New Syllabi (2018 onwards) of Dr. A.P.J. Abdul Kalam Technical University (AKTU, Lucknow). The book contains 19 chapters divided among five sections - Differential Calculus- I, Differential Calculus- II, Matrices, Multivariable calculus- I and Vector calculus. It contains good number of solved examples from question papers of examinations recently held by different universities and engineering colleges so that the students may not find any difficulty while answering these problems in their final examination.
Reflecting Mirrors, East and West: Transcultural Comparisons of Advice Literature for Rulers (8th - 13th century)
In Reflecting Mirrors, East and West Enrico Boccaccini investigates the transcultural phenomenon of advice literature for rulers, commonly referred to as Mirrors for Princes, by bringing together, for the first time, texts from multiple literary traditions.
The Legend of Charlemagne
"There are few historical figures in the Middle Ages that cast a larger shadow than Charlemagne. This volume brings together a collection of studies on the Charlemagne legend from a wide range of fields, not only adding to the growing corpus of work on this legendary figure, but opening new avenues of inquiry by bringing together innovative trends that cross disciplinary boundaries. This collection expands the geographical frontiers, and extends the chronological scope beyond the Middle Ages from the heart of Carolingian Europe to Spain, England, and Iceland. The Charlemagne found here is one both familiar and strange and one who is both celebrated and critiqued. Contributors are Jada Bailey, Cullen Chandler, Carla Del Zotto, William Diebold, Christopher Flynn, Ana Grinberg, Elizabeth Melick, Jace Stuckey, and Larissa Tracy"--
Kandahar in the Nineteenth Century
This comprehensive history of Kandahar uses unpublished and fugitive sources to provide a detailed picture of the geographical layout and political, social, ethnic, religious, and economic life in Afghanistan’s second largest city throughout the nineteenth century.
Magic in Malta
"In this volume, a microhistorical approach is employed to provide a transcription, translation, and case-study of the proceedings (written in Latin, Italian and Arabic) of the Roman Inquisition on Malta's 1605 trial of the 'Moorish' slave Sellem Bin al-Sheikh Mansur, who was accused and found guilty of practising magic and teaching it to the local Christians. Through both a detailed commentary and individual case-studies, it assesses what these proceedings reflect about religion, society, and politics both on Malta and more widely across the Mediterranean in the early 17th century. In so doing, this inter- and multi-disciplinary project speaks to a wide range of subjects, including magic, Christian-Muslim relations, slavery, Maltese social history, Mediterranean history, and the Roman Inquisition. It will be of interest to both students and researchers who study any of these subjects, and will help demonstrate the richness and potential of the documents in the Maltese archives"--
