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Digital Media Ethics
This is the first textbook on the central ethical issues of digital media, ranging from computers and the Internet to mobile phones. It is also the first book of its kind to consider these issues from a global perspective, introducing ethical theories from multiple cultures. It further utilizes examples from around the world, such as the publication of “the Mohammed Cartoons”; diverse understandings of what “privacy” means in Facebook or MySpace; why pirating CDs and DVDs may be justified in developing countries; and culturally-variable perspectives on sexuality and what counts as “pornography.” Readers and students thus acquire a global perspective on the central ethical issues ...
Drivers and Barriers of Consumer Behavior Regarding New Technologies and Digital Channels
Katja Wagner investigates consumer behavioral intention and interactions with new technologies and digital channels. Due to the fact that the development, spread and sale of these new technologies and digital channels will have a continuous growth and influence in the following years regarding business activities, it is important to take a deeper look in the areas of artificial intelligence and e-commerce. Not only business is affected from these new shifts, but it also impacts consumers’ attitudes, motivation, and practices. So, the evaluation of anthropomorphism and in general, the expectation and motivation of successful acceptance are under review and offer explanations for consumers intentional usage of new technologies. Therefore, six essays address specific phenomena in central subareas of new technologies and digital channels for a more profound understanding of consumers in digital environments.
Devaluing Public Apologies in the Age of Social Media
In Devaluing Public Apologies in the Age of Social Media, Joshua M. Bentley argues that apologies are losing their meaning in American society as organizations and public figures treat them as strategical tools without considering their ethical implications. As the demand for apologies in the age of social media continues to increase exponentially, Bentley posits, the apologies that are given carry less and less weight to the public. This book examines how controversial figures like Donald Trump and Joe Rogan, as well as brands like Google and Bud Light, have addressed public controversies both effectively and ineffectively, illustrating how social media, polarization, and cancel culture are changing the way apologies are given and received. If apologies are to serve their historical role of resolving conflict peacefully, Bentley argues, they must be placed back into their proper ethical context. This book offers insight on how individuals and organizations can ensure their apologies reflect their authentic values. Scholars of communication, ethics, media studies, political science, and public relations will find it especially useful.
Priced to Influence, Sell & Satisfy: Lessons from Behavioral Economics for Pricing Success
Pricing holds the key to business success. The greatest challenge in pricing is the human factor. To price effectively, customer psychology usually trumps rational microeconomic thinking. * How did Subway turn one accidentally discovered price promotion into a multi-billion dollar success story? * How much knowledge of prices do customers really have? * Why do most people spend two months’ salary to buy an engagement ring? * Does Pay What You Want pricing really work? * How can you get your customers to trade up? * Why do Supreme t-shirts sell for $1,500 or more? * Why do so many consumers hate Uber’s surge pricing even though economists love it? In Priced to Influence, Sell & Satisfy, y...
Open Minded
A provocative look at the unconscious mind that challenges contemporary perceptions and exposes the indefensible science that fostered them. How much of a role does the unconscious play in our decision making? In Open Minded: Searching for Truth about the Unconscious Mind, authors Ben R. Newell and David R. Shanks would argue: not very much. Behavioral science and public discourse have placed an outsized emphasis on the unconscious mind when it comes to understanding human behavior. Pursuing trails of fraud, intrigue, and claims about the power of unconscious thought, Newell and Shanks scrutinize the science that has contributed to our conventional wisdom and offer an important counterpoint ...
International Business, International Adaptation
With the incisive and comprehensive exploration of international business in the modern world, in this edition of International Business, an accomplished team of educators and business practitioners delivers a revitalized approach to the discipline that brings international business to life. This edition of the book includes one-of-a-kind chapters on sustainability, poverty, and innovation, as well as explorations of the COVID-19 pandemic and its effects on commerce, the business implications of social and civic justice, race, and inequality debates, and new case studies including one on equity, diversity, and inclusion at Microsoft. The book efficiently prepares students for the global econ...
The Concise Encyclopedia of Communication
This concise volume presents key concepts and entries from the twelve-volume ICA International Encyclopedia of Communication (2008), condensing leading scholarship into a practical and valuable single volume. Based on the definitive twelve-volume IEC, this new concise edition presents key concepts and the most relevant headwords of communication science in an A-Z format in an up-to-date manner Jointly published with the International Communication Association (ICA), the leading academic association of the discipline in the world Represents the best and most up-to-date international research in this dynamic and interdisciplinary field Contributions come from hundreds of authors who represent excellence in their respective fields An affordable volume available in print or online
Economic Responsibility
John Maurice Clark’s article “The Changing Basis of Economic Responsibility,“ published in the Journal of Political Economy, is the topical starting point for all scholars interested in economic responsibility and responsible economic action. John Maurice Clark (1884-1963), a leading institutional economist, reflected on the consequences of the social and economic change taking place at the turn of the last century for the responsibility of individuals, businesses, and corporations and called for the development of an economics of responsibility. This book contains in-depth articles by scholars from within and beyond economics who continue on the Clark project or address actual problems calling for economic responsibility in the light of his approach.
Service Business Development
Im „Forum Dienstleistungsmanagement“ diskutieren renommierte Autoren umfassend und facettenreich, wie Unternehmen durch Serviceleistungen eine zielorientierte Unternehmensentwicklung betreiben können. Die Autoren erläutern, welche verschiedenen Konzepte und Techniken zur Professionalisierung des Service Business Development eingesetzt werden können und zeigen unterschiedliche branchenspezifische Perspektiven auf.Band 2 befasst sich mit den spezifischen Methoden des Service Business Development, den Erlösmodellen und Marketinginstrumenten sowie der Implementierung des Service Business Development. Der Inhalt Methoden des Service Business Development Erlösmodelle im Service Business Development Marketinginstrumente im Service Business Development Implementierung des Service Business Development Branchenspezifische Besonderheiten des Service Business Development
Managing Hospitality Organizations
"A perfect book for any Hospitality program, excellent instructor support, and a good resource for students." –Denise A. Braley, Mitchell College Today’s economy is dominated by the rapidly growing service sector. Even businesses primarily selling goods are reinventing their image and positioning themselves as service providers. Managing Hospitality Organizations: Achieving Excellence in the Guest Experience takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Authors Robert C. Ford and Michael C. ...
