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Agile L&D
Agility is no longer a buzzword, it's now a business imperative. Apply agile thinking, tools and processes to the learning function with this expert guide written specifically for learning and organizational development (OD) professionals. Written by an author at the forefront of agility in the people profession, Agile L&D explains how to develop an agile approach to workplace learning. The business context has dramatically changed, so the way you approach specialisms like learning and OD must also change. Based on five design principles: Product-led, Human-centric design, T-shaped people in T-shaped teams, Experimentation and Deliver with impact, Agile L&D provides a dedicated toolkit to he...
Understanding Corporate Communications
With the aim to synthesise and simplify the core concepts of corporate communications, this book offers a clear look at the history of the discipline and profession with attention to essential principles for practice. This book focuses on corporate communications as the art and craft of managing a company's behaviour and effective communication in society. It examines corporate communications' theoretical and applied aspects, featuring reference to global research, reputational cases, and practical models. The book's main goal is to make explicit well-known global theories and the practical experiences of corporate communications professionals in an easily visualised style accessible to a wide readership. This book is suited to undergraduate and introductory executive education courses in corporate communications and as a reference and guide for early career communications professionals.
TDBoKTM Guide
The Definitive Resource for the Talent Development Profession The TDBoK™ Guide: Talent Development Body of Knowledge, second edition, is a comprehensive collection of TD concepts, definitions, methodologies, and examples that lays the foundation and guiding principles for those who develop talent in the workplace. Created by the Association for Talent Development (ATD), this reference sets the gold standard for the learning and talent development profession. The first iteration of the TDBok was made available in 2020 through an ATD subscription product. ATD is delighted to present this updated and revised edition in book format. Grounded in and offering a deep dive of ATD’s Talent Develo...
Leading Travel and Tourism Retail
WINNER: 2024 Axiom Business Book Awards - Bronze Medal in Business Reference WINNER: 2023 Goody Business Book Awards - Business - Travel & Hospitality Deepen your understanding of how to adapt to international travellers' different needs and backgrounds. Harness the burgeoning levels of tourism and learn everything you need to engage travellers with your business and spending money. The modern traveller is complex, even more so in a post-pandemic world. International consumers are in search of memorable experiences that make them feel special and, ideally, share those experiences with others and bring those feelings home with them. While wanting to be more adventurous, they also want to make...
Leading Projects with Data
The use of data and analytics significantly improves project performance, but it requires a cultural foundation that connects and engages people, enables evidence-based thinking and facilitates new capabilities. In an era of rapid change and an ever-increasing flow of information, data is a highly-valued asset. Organizations are transforming business areas into data-driven practices to make better and faster decisions and respond accurately to fast-changing market behaviors and demands. The project management domain cannot afford to be left behind. Old practices will not serve the sector in the twenty-first century. That means project delivery functions must embrace new and innovative ways t...
Overdeliver
Brian Kurtz is the bridge connecting the bedrock fundamentals of direct response marketing to the state-of-the-art strategies, tactics, and channels of today. Overdeliver distills his expertise from working in the trenches over almost four decades to help readers build a business that maximizes both revenue and relationships. Marketing isn't everything, according to Brian Kurtz. It's the only thing. If you have a vision or a mission in life, why not share it with millions instead of dozens? And while you are sharing it with as many people as possible and creating maximum impact, why not measure everything and make all of your marketing accountable? That's what this book is all about. In the ...
Open Agile ArchitectureTM - A Standard of The Open Group
Open Agile ArchitectureTM, a standard of The Open Group, offers an approach to architect at scale with agility. It provides guidance and best practices for Enterprise Architects seeking to transition into Agile and Digital contexts. Empowering an Enterprise to Succeed with its Digital-Agile Transformation Agile teams drive the enterprise’s Digital Transformation by inventing new business models, delivering superior customer experiences, developing digital products, and architecting highly-automated operating systems. The Open Agile Architecture Standard was designed keeping the needs of all business stakeholders in mind: • Business Leaders – to drive the enterprise’s Digital and Agil...
The Canary Code
The Canary Code is a groundbreaking framework for intersectional inclusion and belonging at work that embraces human cognitive, emotional, and neurobiological differences-neurodiversity. Exclusion robs people of opportunities, and it robs organizations of talent. In the long run, exclusionary systems are lose-lose. How do we build win-win organizational systems? From a member of the Thinkers50 2024 Radar cohort of global management thinkers most likely to impact workplaces and the first person to have written for Harvard Business Review from an autistic perspective comes The Canary Code—a guide to win-win workplaces. Healthy systems that support talent most impacted by organizational illsâ...
The Neuroscience of Everyday Life
By weaving vignettes and case studies throughout, this fascinating and original textbook provides an accessible primer not only on the key principles of neuroscience but, crucially, how they may manifest in the everyday lives of people with neurological conditions. Each chapter begins with the story of a person or family, including a description of what they want to do in their everyday life, before presenting the neuroscientific principles that underlie this person’s situation. Rather than a technical book about neuroanatomy, physiology, or pathology, the spotlight is on understanding the way that neurological differences impact a person’s life. Through focusing on a particular conditio...
Think Human
In an increasingly competitive and digitalized world where experience reins supreme, Olivier Duha highlights the radical evolution of customer relations and outlines six golden rules to maximize customer satisfaction. Advocating for the importance of the human factor assisted by technology in the digital age of customer relations, this book explores the impact of the digital revolution on brands, their shift from being product-focused to customer-focused and provides strategies for how brands can succeed in the battle for the customer. By developing customer relations teams that value the role of the human being augmented by technology, you can put technology at the service of humans and take control to create valuable customer experiences. Drawing on over two decades of experience developing Webhelp into a leading global provider of game-changing customer journeys, Duha shows you how to develop your customer relations team into a key strategic resource for growth.
