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First Published in 2000. Routledge is an imprint of Taylor & Francis, an informa company.
Featuring contributions from staff and associates of the Knowledge Media Institute at the UK Open University, this text provides a glimpse into the wide variety of projects undertaken in the development and assessment of distance learning technologies.
This book constitutes the refereed proceedings of 6 international workshops held in conjunction with the 4th International Conference on Business Process Management, BPM 2006, in Vienna, Austria in September 2006. The 40 revised full papers presented were carefully reviewed and selected from a total of 94 overall submissions to six international workshops.
This SpringerBrief explores the internal workings of service systems. The authors propose a lightweight semantic model for an effective representation to capture the essence of service systems. Key topics include modeling frameworks, service descriptions and linked data, creating service instances, tool support, and applications in enterprises. Previous books on service system modeling and various streams of scientific developments used an external perspective to describe how systems can be integrated. This brief introduces the concept of white-box service system modeling as an approach to model the internal aspects and elements of service systems. This approach provides descriptions that can be used for service management, optimization, and analytics. Service Systems: Concepts, Modeling, and Programming is designed for researchers, teachers, and advanced-level students who want to learn about the new emerging field of service science and IS/IT practitioners who are looking for better ways to describe, model, and communicate services.
This book, originally published in 1992, encapsulates ten years of research at the Open University’s Human Cognition Research Laboratory. The research investigates the problems of novice programmers, and is strongly oriented toward the design and implementation of "programming environments" aimed at eliminating or easing novices’ problems. A range of languages is studied: Pascal, SOLO, Lisp, Prolog and "Knowledge Engineering Programming". The primary emphasis of the empirical studies is to gain some understanding of novices’ "mental models" of the inner workings of computers. Such (erroneous) models are constructed by novices in their own heads to account for the idiosyncrasies of part...
With recent advances in radio-frequency identification (RFID) technology, sensor networks, and enhanced Web services, the original World Wide Web is continuing its evolution into what is being called the Web of Things and Services. Such a Web will support an ultimately interactive environment where everyday physical objects such as buildings, sidew