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All We Need
For fans of All the World and Love, a poetic story that celebrates the littlest things we all need to be happy -- and the beauty of sharing with others when we have more to give. Each bustling day in our busy world, we can take a moment to appreciate the little things. From the simplest essentials like air and water to the wonderful warmth of family, friends, and neighbors, there is so much in life to be thankful for. Kathy Wolff's melodic verse and Margaux Meganck's lush and cozy city scenes follow three families through moments of daily discovery and joy, culminating in a celebration of community and giving. When we have all we need, plus a little to spare, the only need left . . . is to share.
I'm Always Loving You
Perfect for fans of I Love You Night and Day and I've Loved You Since Forever, this modern, love-filled story will be the new must-have Valentine's Day book. I love you when you're close to me, and also when you're not, and no matter what I'm doing, I sure think of you a lot! As soon as you wake up in the morning, I'm loving you. When you've got a case of sillies, when we're cooking up yummy messes in the kitchen, I'm loving you. When the answer is yes, and even when it's no, I am always loving you! Celebrate unconditional love with this sweet, rhyming picture book that's perfect for reading with littles time and time again!
What George Forgot
"George is great at remembering things. When it's time to get ready for school, he remembers to wake up his family and put on his favorite fuzzy sweater and brand-new superhero watch. So why does George feel like he is forgetting something? Readers know what George forgot, but will he ever figure it out?"--
From Bulkeley to Bulkley to Buckley
Drawing from a wide range of sources, this work is a continuation of one line of the Bulkeley family, focusing on the ancestors and descendants of Moses Bulkley (1727-1812) last presented in The Bulkeley Genealogy by Donald Lines Jacobus in 1933. The relationship between the earliest American ancestors on this line, Reverend Peter Bulkeley and Reverend John Jones, founders of the First Parish Church in Concord, Massachusetts in 1636, is re-examined. New evidence revealing critical errors made by Concord historians since 1835 will re-characterize the essential clerical friendship the two men shared and show the true reasons for John Jones's removal to Fairfield, Connecticut in 1644. Using cen...
Seth Bullock
Much of Seth Bullock's modern renown comes from TV, film, and his friendship with Theodore Roosevelt. But Bullock was much more than the frontier law enforcer portrayed in fictional accounts. In Seth Bullock, David Wolff examines the life work of Bullock as he helped build Deadwood, found the town of Belle Fourche, and promote the Black Hills.
The Devil's Music Master
From 1922 until his death in 1954, Wilhelm Furtwängler was the foremost cultural music figure of the German-speaking world, conductor of both the Berlin and Vienna Philharmonic orchestras. But a cloud still hangs over his reputation, despite his undeniable brilliance as a musician, because of a fatal and tragic decision. Wilhelm Furtwängler remained in Germany when thousands of intellectuals and artists fled after the Nazis seized power in 1933. His decision to stay behind earned him lasting condemnation as a Nazi collaborator--"The Devil's Music Master." Decades after his death, Furtwängler remains for many not only the greatest but also the most controversial musical personality of our ...
Customer Service in Health Care
Research confirms that it is six times more costly to attract anew customer than it is to retain an existing one. Creating a culture of service excellence requires planning,preparation, and persistence. Customer Service in HealthCare is designed to provide readers with the fundamentalinformation and skills to start or strengthen a customer serviceinitiative within a health care organization. This bookconcentrates on action as opposed to theory. It offers a practical,step-by-step process for creating a culture shift toward customerservice excellence at all levels of an organization, and presentsthe essentials to improving performance that will bring theindividuals closer to the mission, values, and standards. Chapters focus on: Tools for establishing and measuring customer service teamgoals Creating customer service standards unique to yourorganization Tips on training sessions Strategies for maintaining top-of-mind awareness of customerservice among employees Customer service techniques for physicians and nurses An overview of customer service as an essential component ofbusiness development and marketing
