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Digital Customer Success
Automate your Customer Success efforts to reduce churn and increase profits In Digital Customer Success: The Next Frontier, a team of trailblazing Customer Success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in Customer Success management. In the book, you'll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it — without ever needing to reach out to a live Customer Success Manager. The authors provide a detailed “How-To” guide to Digital Customer Success that explains how you can meet the needs of your cu...
The Customer Success Professional's Handbook
The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering...
Dietary Phenylalanine and Brain Function
This volume contains the manuscripts of the full papers and posters pre sented at the conference "Dietary Phenylalanine and Brain Function," which took place at the Park Hyatt Hotel, Washington, D.C., on May 8-10, 1987. The conference was organized by a committee that included Drs. Louis Elsas (Emory University, Atlanta), William Pardridge (UCLA), Timothy Maher (Massachusetts College of Pharmacy), Donald Schomer (Harvard), and Richard Wurtman (MIT). It was sponsored by the Center for Brain Sciences and Metabolism Charitable Trust, a foun dation which, during the past few years, had also organized seven other conferences related to interactions between circulating compounds (drugs, nutrients,...
Aspartame (NutraSweet®)
Abstract: This book relates the opinions and experiences of the author with aspartame. The author contends that aspartame is potentially dangerous and may produce a wide variety of physical and mental symptoms, most of which now go unrecognized or are misinterpreted as serious illnesses. The possible effects of aspartame consumption (aspartame reaction) are reviewed. These effects include psychiatric and physical reactions.
Aspartame Disease
As a longtime advocate for banning the common food and beverage additive aspartame as an "imminent public health hazard," this Florida physician informs doctors and consumers about a multiplicity of patients' adverse reactions to it. Based on case studies and responses to a questionnaire (which is included), such reactions include neurological, psychological, and immunological symptoms and disorders. Dr. Roberts also discusses aspartame consumption, its biochemistry, high risk groups, and obstacles to regulation, but does rely on controlled studies. Appends his 1987 Senate testimony on Nutrasweet/Equal, and opinions regarding the risks of aspartame for specific patient populations.
Digital Customer Success
Automate your Customer Success efforts to reduce churn and increase profits In Digital Customer Success: The Next Frontier, a team of trailblazing Customer Success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in Customer Success management. In the book, you'll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it — without ever needing to reach out to a live Customer Success Manager. The authors provide a detailed “How-To” guide to Digital Customer Success that explains how you can meet the needs of your cu...
The Haunted States of America
The study highlights several writers who have not received much, if any, attention among Gothic scholars. This allows readers exposure to writers they may have never encountered before or may realize dimensions to the authors’ works they have never considered. The study reconsiders scholarship’s understanding of post-war American literature. This gives readers, students, and scholars a new approach to discussing post-war fiction that is not delimited to widely accepted understanding of how Cold War anxieties were manifested in fiction. The study contextualizes the fiction it examines within each work’s respective region. This allows readers a new way of approaching not just post-war Gothic fiction but Gothic fiction in general.
Goodbye to Beekman Place
On a cold night in 1980, a young gay man is murdered in the old Beekman Place Hotel in Peoria, Illinois. The crime is brutal and sexual, and the killer left behind two clues that seem to have traveled through time: Coca Cola from 1902 made with cocaine instead of caffeine - and Mrs. Winslow's Soothing Clove Cigarettes, a brand defunct since 1898. With no witness to the crime and no match to fingerprints, the murder remains unsolved. Twenty-seven years later, Frankie Downs a writer for OldPlaces Magazine travels from Chicago to Peoria to research Beekman Places nefarious past. That evening, Downs hits it off with a young gay tenant and a consensual S&M encounter ensues. When Frankie leaves fo...
Encyclopedia of Television Film Directors
From live productions of the 1950s like Requiem for a Heavyweight to big budget mini-series like Band of Brothers, long-form television programs have been helmed by some of the most creative and accomplished names in directing. Encyclopedia of Television Film Directors brings attention to the directors of these productions, citing every director of stand alone long-form television programs: made for TV movies, movie-length pilots, mini-series, and feature-length anthology programs, as well as drama, comedy, and musical specials of more than 60 minutes. Each of the nearly 2,000 entries provides a brief career sketch of the director, his or her notable works, awards, and a filmography. Many entries also provide brief discussions of key shows, movies, and other productions. Appendixes include Emmy Awards, DGA Awards, and other accolades, as well as a list of anthology programs. A much-needed reference that celebrates these often-neglected artists, Encyclopedia of Television Film Directors is an indispensable resource for anyone interested in the history of the medium.
