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Victoria at War
During the First World War, in Melbourne and communities throughout Victoria, schoolchildren knitted socks for the troops serving in Gallipoli, the Middle East and on the Western Front. Their families set up Red Cross branches to support the 91,000 Victorian servicemen and women overseas. Victoria at War records the achievements of the state’s soldiers, nurses and their families – including the Whitelaws from Gippsland with six sons enlisting, ‘Bert’ Jacka, the first Australian to be awarded the Victoria Cross in the First World War, and commander Sir John Monash. Bestselling military historian Michael McKernan commemorates the generosity, devotion, sacrifice and spirit of a community pushed towards breaking point through stories from the home front and battlefront.
ISO 14001 Environmental Systems Handbook
ISO 14001 Environmental Systems Handbook Second Edition outlines the scope and purpose of the standard, making it accessible to all. The author begins by explaining the concepts of the standard, which sets the tone for a practical guide to implementation of an ISO 14000-compliant environmental management system, which also covers the consultant's and auditor's perspective. The case studies from industries that have actually undergone the process have been updated to include information on their progress toward environmental objectives in the 18-24 months following implementation. A new case study from a service organisation ( a car lease company) will be added. Finally there is input from training organisations and certification and accreditation bodies to assist with trouble-shooting and assessment. Additional information is also included on international legislative issues. Comparisons with ISO 9000 will also be fully updated to reflect revisions to this standard. The book will offer the reader a range of options for implementation, and guidance on which is the best option to suit the particular organisation's culture.
The British State and the Northern Ireland Crisis, 1969-73
Focusing on four case studies, author William Beattie Smith traces the evolution of British policy from 1969-73 and depicts how easily a conflict over national identity can turn into bloodshed, grief, and horror; and how difficult it is once a serious fight has started to restore peace.In each of the case studies, Smith highlights a discrete policy followed by the British government in tackling political disorder in Northern Ireland, and examines why the policy was chosen or pursued. He outlines three broad strategic options reform, coercion, and powersharing and identifies factors influencing which of the three will be selected in practice. Focusing on policy outcomes rather than the detail...
Objectif qualité
Longtemps confinée au monde de la production et de ses ingénieurs, l'aire de la Qualité s'est progressivement étendue par le biais de diverses initiatives comme le prix Deming, le prix Baldridge, la perspective EFQM, la norme ISO 9001 ou l'approche Six Sigma. Divers systèmes de management ont alors émergé, appliqués notamment à l'environnement (ISO 14000), à la gestion des risques (ISO 31000) ou à la responsabilité sociétale (AFNOR SD 21000, annonciatrice de la norme ISO 26000 à venir). Peu d'auteurs se sont risqués à proposer à leurs lecteurs un panorama complet du monde de la Qualité, de la Qualité totale, de la performance, de la responsabilité sociétale; c'est préci...
Wines & Vines
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