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Closing the Service Gap
How connected are your customers, employees and organisation? As technology advances and customer expectations rise, the most sustainable, profitable and realistic way businesses can succeed in the future is by connecting their customers, employees, and organisation. Following in the footsteps of some of the world’s largest companies, this book shows you how to transform your business culture using technology to connect the three most important stakeholders – the customers, employees and the organisation – and deliver value to each in turn. This model is best recognised as ‘RenDanHeyi’, a Chinese term that means ‘each employee’ (Ren), ‘the needs of each customer’ (Dan) and ...
Leading Transformational Change
Leading Transformational Change: Working with Uncertainty and Navigational Principles offers an examination of how best to manage organisational change in tumultuous times. Using the metaphor of 'navigating in uncertain waters', the book is a unique and accessible introduction to the area of leading and managing change. Readers are equipped with the tools such as practical exercises and opportunities to reflect, allowing them to assess and enact positive change. Stories and real-life examples from the sea offer lively ways to apply theory to practice. The authors examine why so often transformational change fails and how to break free of these negative patterns of behaviour. The chapters provide a deep understanding of navigational principles and step-by-step show how to apply this understanding to various contexts of change. Topics cover situational analysis, best managerial practice, planning, leading change, and unexpected events. Student learning is supported and reinforced with in-text reflections, discussion questions and learning checks.
Closing the Service Gap
How connected are your customers, employees and organisation? As technology advances and customer expectations rise, the most sustainable, profitable and realistic way businesses can succeed in the future is by connecting their customers, employees, and organisation. Following in the footsteps of some of the world's largest companies, this book shows you how to transform your business culture using technology to connect the three most important stakeholders - the customers, employees and the organisation - and deliver value to each in turn. This model is best recognised as 'RenDanHeyi', a Chinese term that means 'each employee' (Ren), 'the needs of each customer' (Dan) and 'the connection be...
Leading Transformational Change
Leading Transformational Change: Working with Uncertainty and Navigational Principles offers an examination of how best to manage organisational change in tumultuous times. Using the metaphor of ‘navigating in uncertain waters’, the book is a unique and accessible introduction to the area of leading and managing change. Readers are equipped with tools such as practical exercises and opportunities to reflect, allowing them to assess and enact positive change. Stories and real-life examples from the sea offer lively ways to apply theory to practice. The authors examine why so often transformational change fails and how to break free of these negative patterns of behaviour. The chapters provide a deep understanding of navigational principles and step by step show how to apply this understanding to various contexts of change. Topics cover situational analysis, best managerial practice, planning, leading change, and unexpected events. Student learning is supported and reinforced with in-text reflections, discussion questions, and learning checks.
Analytical Frameworks, Applications, and Impacts of ICT and Actor-Network Theory
In a globalized world, one of the most prominent developments in technology has been the advancement of non-human entities. The applications of these entities in media as well as other fields of science have been looked upon as irrelevant for understanding human agency. Analytical Frameworks, Applications, and Impacts of ICT and Actor-Network Theory provides innovative insights into human and non-human roles (e.g., physical objects, technology, animals, or even beliefs, scientific facts, or discourses) and their influence on this theory and to each other. The content within this publication represents the work of consumer culture, technology, and the arts. It is designed for researchers, students, and professionals as it covers topics centered on a multidisciplinary reading of actor-network theory for a variety of fields.
Developments in Entrepreneurial Finance and Technology
This book offers cutting-edge insights into the changing landscape of entrepreneurial finance, as digital technologies play an increasingly dynamic role in the world economy. Assessing the rapid development of innovative technologies in entrepreneurial ecosystems, it contributes to a wider discussion on the role that technology plays in facilitating and commercializing ideas in the context of global finance.
MicroSkills
The promise of this book is simple: if you buy this book on Friday, you will be better at your job by Monday. MicroSkills is built on one core, easy-to-learn principle: every big goal, complicated task, healthy habit, and, yes, even what we think of as character traits, can be broken down into small, learnable, skills that can be practiced, and incorporated real-time. We call these: MicroSkills. As award winning physicians, educators, and mentors we hear the gamut of challenges with navigating the workplace. And when we learn a lesson we often wish we had learned it earlier. MicroSkills is packed with the privileged information that you want delivered to you as efficiently as possible. In MicroSkills you will learn How to build your career without breaking yourself How to manage your task list to get work done How to build and maintain your professional reputation How to become a subject matter expert How to grow and nurture your network How to become a better communicator and so much more... MicroSkills is the gift we wish we had received early in our careers.
The Invisible Sale
Build a High-Impact, Low-Hassle Digital Sales Prospecting System That Works! Hate cold calling? Stop doing it! Build a supercharged, highly automated digital sales prospecting system that attracts more qualified leads, shortens sales cycles, and increases conversion rates—painlessly! In The Invisible Sale, Tom Martin reveals techniques he’s used to drive consistent double-digit growth through good times and bad, with no cold calling. Martin’s simple, repeatable process helps you laser-target all your marketing activities, sales messages, and sales calls based on what your prospects are actually telling you. Martin boils complex ideas down to simple, straightforward language...real-life...
Leading at a Higher Level
This volume contains sections on, setting your sights on the right target and vision, treating your customers right, treating your people right, and having the right kind of leadership.
