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Chap. 1. Previous research on citizen demand and police response -- Chap. 2. Data collection and methodology -- Chap. 3. Citizen demand for police services -- Chap. 4. Operator response to citizen calls for service -- Chap. 5. Summary and policy implications -- Bibliography -- Appendix 1. Calls for service form -- Appendix 2. Citizen survey form -- Appendix 3. Types of referral agencies.
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