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Relationship management (RM) is an essential part of business, but its success as a business model can be hard to measure, with some firms embracing a model that is truly relationship-orientated, while others claim to be relationship-orientated but in fact prefer transactional short-term gain. This open access book aims to develop a mid-range theory of relationship management, examining truly relationship-orientated firms to discover not only what qualities these firms have that make them successful at the RM model, but also what benefits this model has for the firm. It addresses questions like how RM-mature companies achieve and sustain competitive advantage, and what determines the scale and scope of these firms, illustrating with case studies. This book will be of interest to scholars studying leadership and strategy, especially those interested in relationship management, business ethics and corporate social responsibility. It will also be of interest to professionals looking to develop their understanding of relationship management.
Well-known art historians from Europe and the Americas discuss the influence of conceptualism on art since the 1970s. Art After Conceptual Art tracks the various legacies of conceptualist practice over the past three decades. This collection of essays by art historians from Europe and the Americas introduces and develops the idea that conceptual art generated several different, and even contradictory, forms of art practice. Some of these contested commonplace assumptions of what art is; others served to buttress those assumptions. The bulk of the volume features newly written and highly innovative essays challenging standard interpretations of the legacy of conceptualism and discussing the i...
“An impressive first novel” of a crisis between natives and colonists in Newfoundland, based on historical events (Seattle Post-Intelligencer). In 1810, David Buchan, a naval officer, arrives in the Bay of Exploits with orders to establish contact with the Beothuk, or “Red Indians,” the aboriginal inhabitants of Newfoundland, who are facing extinction. When Buchan approaches the area’s most influential white settlers, the Peytons, for advice and assistance, he enters a shadowy world of allegiances and old grudges that he can only dimly apprehend. His closest ally, John Peyton Jr., maintains an uneasy balance between duty to his father—a domineering patriarch with a reputation as ...
Stoma Care is a comprehensive and authoritative guide for all nurses and health care professionals with an interest in bowel conditions that may lead to stoma formation. It explores the anatomy and physiology of the urinary and gastrointestinal system, and looks at topics including familial adenomatous polyposis, continence issues, nutrition, and conditions leading to stoma formation, complications, fistulae and intestinal failure. It also discusses the role of the nurse in surgery and in pre-and post-operative care.
Covers patient selection/instrumentation/technique/findings/ complications/incl. drawings & actual sigmoidoscopic images.
In post-Cold War international relations, strategic partnerships are an emerging and distinct analytical and political category critical in understanding the dynamics of contemporary strategic cooperation between states and International Organizations. However, the idea of strategic partnerships has remained under-theorized and overshadowed by the alliance theory. Addressing this clear-cut gap in the International Relations/Foreign Policy Analysis literature, this book originally endeavors to theorize and empirically test the analytical model of strategic partnerships as a new form of sustainable international cooperation in times of globalized interdependence and turbulence.
Includes entries for maps and atlases.
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This volume presents the latest science on all significant geological and paleontological aspects of the Earth during the Late Triassic Period. Rather than presenting a collection of narrowly focused research papers, the volume consists of a series of peer-reviewed chapters on specific aspects of the Late Triassic world (e.g., tectonics, magmatism, paleobotany, climate, etc.), all authored by experts in the subject of their respective chapters. Each chapter reviews and summarizes the latest findings in these fields and also includes a review of the pertinent literature. The author list is very broadly international and forms a veritable who’s who of expertise in these fields. The book is loosely organized to present the physical aspects of Earth during the Late Triassic at the outset, followed by the paleontological aspects. The latter section is further organized to present the record of the marine environment first before moving onto land, with fauna followed by flora. The volume closes with a review of the end-Triassic extinctions.