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When a woman vanishes from Baker Street station, the Police investigation leads nowhere until her kidnapper leaves the first of a series of coded messages. Unravelling the clues challenges the ingenuity and intelligence of the Metropolitan Police's most skilled officers. Their task is made far harder when they realise that they are not the only ones looking, and finding her first is a matter of national security. It becomes clear that she is a woman with much to hide and much to hide from.
A seminal figure in the field of public management, Mark H. Moore presents his summation of fifteen years of research, observation, and teaching about what public sector executives should do to improve the performance of public enterprises. Useful for both practicing public executives and those who teach them, this book explicates some of the richest of several hundred cases used at Harvard’s Kennedy School of Government and illuminates their broader lessons for government managers. Moore addresses four questions that have long bedeviled public administration: What should citizens and their representatives expect and demand from public executives? What sources can public managers consult t...