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Just Listen
Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered. Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help you turn the “impossible” and “unreachable” people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends. In Just Listen, Goulston provides simple yet powerful techniques you can use to really get through...
Get Out of Your Own Way
Practical, proven self help steps show how to transform 40 common self-defeating behaviors, including procrastination, envy, obsession, anger, self-pity, compulsion, neediness, guilt, rebellion, inaction, and more.
Talking to 'Crazy'
No matter how hard you try to reason with irrational people, it never works. So how do you talk to someone who just won't listen? You can't win by ignoring the insanity, and you can't argue it away. However, you can stop it cold. Top-ranked psychiatrist and communication expert Mark Goulston shows you just how to do so in this life-changing book for everyone trapped in maddening personal or professional relationships. Goulston unlocks the mysteries of the irrational mind, and explains how faulty thinking patterns develop. His keen insights are matched by a set of counterintuitive strategies proven to defuse crazy behavior, along with scripts, examples, and exercises that teach you how to use...
Heartfelt Leadership
Within Heartfelt Leadership, Deb Boelkes reveals how leaders can get through to anyone, even under what many would believe are not the best of circumstances. The result is a workplace that is admired; one that delivers outstanding results; one that employees seek to be part of. In your current role, do you honestly believe you can accomplish significant things that are important to you? If not, why not? Are you aware of the personal passions, priorities and goals of those on your team? If not, why not? Is it a priority for you to ensure that your team members are aligned with the mission, vision, and goals of your organization? If not, why not? Do your employees seek you out and respond to y...
Why Cope When You Can Heal?
Why Cope When You Can Heal? is an essential resource for doctors, nurses, paramedics, and other healthcare professionals—and the leaders who support them—as they navigate the traumatic stress they have experienced and continue to face. COVID-19 has traumatized the world—and no group has been more impacted than frontline healthcare workers. They’ve worked without adequate personal protective equipment (PPE), witnessed mass death, and been forced to make choices that haunt them. Many have fallen ill, while others have worried endlessly about their own health and that of their loved ones. Additionally, all of this is happening in the context of a divided nation, a struggling industry, a...
Trauma to Triumph
When you turn a crisis or even a trauma into a learning moment, it will turn fear into courage and then determination. This leadership roadmap shows you the way to successfully navigating through crisis or trauma and coming out stronger on the other side. Organizational trauma takes many forms. It could be a pandemic that disrupts the way people work. An economic meltdown. An act of violence. A failed merger. A layoff—or continual threats of one. Whatever the scenario, events like these can traumatize leaders and employees, sending everyone into survival mode. Here’s the good news: when leaders navigate a traumatic event effectively, the organization doesn’t just survive. In Trauma to ...
Get Out of Your Own Way at Work--and Help Others Do the Same
Shares practical recommendations for employees and managers on how to overcome self-sabotaging behaviors that can compromise career advancement and satisfaction, in a guide that addresses forty self-defeating actions including fear of change, failure to delegate, and expecting too much. Reprint. 25,000 first printing.
Great at Work
The Wall Street Journal bestseller—a Financial Times Business Book of the Month and named by The Washington Post as “One of the 11 Leadership Books to Read in 2018”—is “a refreshingly data-based, clearheaded guide” (Publishers Weekly) to individual performance, based on a groundbreaking study. Why do some people perform better at work than others? This deceptively simple question continues to confound professionals in all sectors of the workforce. Now, after a unique, five-year study of more than 5,000 managers and employees, Morten Hansen reveals the answers in his “Seven Work Smarter Practices” that can be applied by anyone looking to maximize their time and performance. Ea...
Embrace Your Edge
After a career of navigating in the dark, Hang Thi Yen Black, shares her story of breaking free from the confines of generic formulas to become a tenacious woman, mother, and Silicon Valley leader armed with skill, will, and tenacity. Hang's motivation is simple-pave the path with nearly three decades of experience developing resources and resilience so that other women, marginalized by cultural biases, may learn how to:* Level the playing field and arrive at any destination they choose on their own merits, on their own terms, with dignity and authenticity.* Create their own access to powerful networks and resources.* Be inspired to conquer their world, as they choose to define it, with confidence and truth."My hope is that women who have been unseen, and minorities who have been unheard, feel empowered to celebrate their unique identity."
Strategies for Project Sponsorship
Optimize the Role of the Project Sponsor The project sponsor is critical to project success, yet it is a role that is often assigned to a member of the organization with little knowledge or training in project management practices. This creates challenges not only for the sponsor but for the project manager. The organization suffers too if key members of the project team are not fully utilized, as valuable resources are wasted. In Strategies for Project Sponsorship, the authors address this challenge from all three vantage points—that of the project manager, the project sponsor, and the organization. Based on their practical experience and solid research, they offer practical methods that ...
