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Gower Handbook of Quality Management
Drawing on the enormous experience and expertise of the contributors, who are all renowned in their fields. The third edition has been reorganized according to the well-known quality concept of Plan-Do-Check-Act, reflecting the way in which businesses should, ideally, be working if they are to achieve quality excellence. The text has been developed from its original leaning towards engineering to make it applicable for businesses in general.Each chapter provides sufficient information to enable managers to gauge the importance and usefulness of the subjects covered. The additions have made the third edition of the Gower Handbook of Quality Management even more useful than its predecessors.
Quality Management Essentials
From the best-selling quality management author, David Hoyle, Quality Management Essentials is the perfect brief, yet authoritative, introduction to the fundamentals of quality management. Quality in organizations, large or small, is achieved with intelligent use of various concepts, principles, tools and techniques. For those coming to the subject for the first time, these philosophies associated with quality management can be quite overwhelming. This very readable book provides a fast track introduction and executive level appraisal of the field from a respected and experienced author.
The Project Manager's Guide to Handling Risk
CD-ROM contains samples of software packages.
Managing Information Services
This new edition of Managing Information Services has been significantly revised and restructured to reflect the need for libraries and information services to manage the transformation necessary to become more relevant to the knowledge age's dynamic, customer-centred environment. It reflects the move from managing physical assets to exploiting knowledge, technology and innovation; new models of learning; global, mobile communication and new delivery mechanisms with a focus on relationships. Introductory sections on management and strategic influences emphasise the importance of knowledge management skills, teamworking, corporate responsibility and customer satisfaction as a driver for change. A new section on corporate governance has been added that includes managing different forms of capital, and there is expanded coverage of investment, security, risk management and business continuity. Maintaining a competitive advantage through service quality and multiple delivery channels is another theme found throughout the book. comprehensive and yet sufficiently detailed reference on the key management subjects for information service managers.
Coffee Smuggler
Coffee Smuggler is based on the true story of Gabriel De Clieu, a French soldier who stole a coffee plant from King Louis XV in 1723 and smuggled it to the island of Martinique. There was only one coffee plant in France, locked in the King's botanical garden. The King and many nobles had refused De Clieu's petitions for a cutting of the plant, so De Clieu seduced a noble woman with a strange illness. She had access the royal doctor Chirac who secretly gave a cutting of the King's plant to De Clieu. With the plant in hand, De Clieu boarded the ill-fated Le Dromedaire and faced pirate attacks, a hurricane, and starvation in the doldrums to bring this precious plant back to his home on Martinique. I invite you to set sail on this swashbuckling adventure of the man who brought coffee to the Americas.
The Quality Audit for ISO 9001:2000
This guide to the quality audits is associated with maintaining compliance to ISO 9001 and similar standards. It covers all aspects of auditing, enabling each auditor to appreciate the approaches adopted by those working in related areas.
