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Customer Escalations Management: The Golden Recipe
Are you ready for AMAZING Customer Service & Experience? What about EXCEPTIONAL Service Delivery? Do you want to see your customers returning back Again & Again? If so, then this is the book for you!!! No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, they're giving you a chance to make it up to them instead of just taking their business elsewhere. It's also a chance to learn what areas in your business may be problematic and need fixing. You should still aim to avoid escalations; nevertheless, your attitude toward them should make a...
Griechischer Biographischer Index
Also available as "World Biographical Index" Online and on CD-ROM
Griechischer biographischer Index: N-Z
An alphabetically structured index of 73,604 individuals whose biographies are contained in the Griechisches biographisches Archiv (GBA).
Artificial Intelligence Applications and Innovations
Artificial Intelligence applications build on a rich and proven theoretical background to provide solutions to a wide range of real life problems. The ever expanding abundance of information and computing power enables researchers and users to tackle higly interesting issues for the first time, such as applications providing personalized access and interactivity to multimodal information based on preferences and semantic concepts or human-machine interface systems utilizing information on the affective state of the user. The purpose of the 3rd IFIP Conference on Artificial Intelligence Applications and Innovations (AIAI) is to bring together researchers, engineers, and practitioners interested in the technical advances and business and industrial applications of intelligent systems. AIAI 2006 is focused on providing insights on how AI can be implemented in real world applications.
Customer Escalation Management Handbook
Customer escalations are on the mind of many support leaders today. They can take up a significant amount of time, negatively impact business results and can have a morale impact on employees. Escalations are stressful.This handbook will help you learn: Escalation process best practices; How to prevent escalations; How and when call center agents should transfer an escalation call; Approaches to understand why customers escalate; How to train and empower your team members; Key phrases and scripting for effectively handling escalation conversations; Why escalations can be a good thing; How to keep your boss and the C Levels happy; The importance of follow up.Prevent and manage complaints and customer escalations. Achieve the best outcomes for customers, employees and your business.
National Union Catalog
Includes entries for maps and atlases.
