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Ordinary Greatness
How to leverage ordinary greatness to create a competitive advantage for any organization Enabling readers to maximize leadership skills, no matter the venue, Ordinary Greatness helps those who are in leadership positions to optimize their organizational results by improving their ability to recognize and create greatness in those who they lead. Featuring real-world stories, this practical guide helps readers relate to both famous and everyday heroes and shows leaders how to improve their immediate environment. In addition, actionable tips and insights are included to equip business leaders to remove the blinders that keep them from seeing their organization's ordinary greatness. Pamela Bilbrey and Brian Jones are organizational consultants, executive coaches, and international speakers and workshop facilitators
The Baptist Health Care Journey to Excellence
An insider's look at corporate culture at one of Fortune’s Top 100 Best Companies to Work for in America A business can purchase, imitate, or replicate most of its elements, but when a business places its competitive advantage with its people, it can become the market leader. The Baptist Health Care Journey to Excellence illustrates how Baptist Health Care went from a customer satisfaction rating of less than 20 percent to being consistently ranked in the 99 percent range. Written by the man who made it happen, this book sets benchmarks and best practices for organizations to measure themselves against by creating a service-centered culture that cares first and foremost about customer sati...
Health Progress
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Southwest Airlines
Using the words of its own people, this intriguing book provides an in-depth look at the incredibly successful airline that changed the rules of the game with a no-frills business model and innovative corporate culture. Southwest Airlines turns in-depth interviews with the company's leaders, managers, employees, and passengers into a powerful case study of this highly successful, game-changing business. Ranging from the early days of the company to the present, the book covers the history of the airline and its founders, while also detailing the unique corporate culture that attracts employees and passengers alike. Throughout its history, Southwest has championed a culture that puts employee...
Journal of the American Veterinary Medical Association
Vols. for 1915-49 and 1956- include the Proceedings of the annual meeting of the association.
Training
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