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Front Office
Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: · user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook · updated in the light of recent developments such as global distribution systems and the internet · greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment · additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: · Procedural aspects · Dealing with people · Increasing yield · Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.
Modern African Wars (1)
The Rhodesian War of 1965–80 is the battle for control of present day Zimbabwe. The former British colony of Southern Rhodesia rejected British moves towards majority rule and on 11 November 1965 the Rhodesian Prime Minister Ian Smith announced his country's Unilateral Declaration of Independence from Great Britain. That act sparked a series of violent encounters between the traditional colonial army and the African guerilla insurgents of the Patriotic Front. This book examines the successes and failures of the counter-insurgency campaign of Smith's security forces and the eventual bloody birth of a modern African nation.
Every Saturday
None
Triple Nickle
After his parents disappeared with well over a million dollars in cash, Peter Abbott came up with a plan to find them and bring them home. Before long he enlisted the aid of his twin sister Barbara ...
American Consuls in the Holy Land, 1832-1914
This volume provides new insights into the role of U.S. consuls in the Ottoman Middle East in the special context of the Holy Land. The motivations and functioning of the American consuls in Jerusalem, and of the consular agents in Jaffa and Haifa, are analyzed as part of the US diplomatic and consular activity throughout the world, and of Western involvement in the Ottoman Empire and in Palestine during the century preceding World War I. The processes of cultural, demographic, economic, environmental, and settlement change and the contribution of the US consuls and American settlers to development of and modernization of Palestine are discussed. Based on primary archival sources such facets as the role of consuls regarding the use of extraterritorial privileges, Western religious and cultural penetration, control of land and land purchase, non-Muslim settlement, judicial systems, and technological innovations are considered from American, Ottoman, and local viewpoints.
