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The Tourism and Leisure Experience
People do not buy products or even services; they purchase the total experience that the product or service provides. This book brings together established and emerging international scholars to provide systematic reviews and illustrative cases drawn from tourism, leisure, hospitality, sport and event contexts. The book provides a useful framework for focusing the goals and associated methodologies of future research efforts and for implementing the results of these efforts.
Home
How are notions of ‘home’ made and negotiated by ethnographers? And how does the researcher relate to forms of home encountered during fieldwork? Rather than searching for an abstract, philosophical understanding of home, this collection asks how home gains its meaning and significance through ongoing efforts to create, sustain or remake a sense of home. The volume explores how researchers and informants alike are always involved in the process of making and unmaking home, and challenges readers to reimagine ethnographic practice in terms of active, morally complex process of home-making. Contributions reach across the globe and across social contexts, and the book includes chapters on council housing and middle-class apartment buildings, homelessness and migration, problems with accessing the field as well as limiting it, physical as well as sentimental notions of home, and objects as well as inter-human social relations. Home draws attention to processes of sociality that normally remain analytically invisible, and contributes to a growing and rich field of study on the anthropology of home.
Tourism Employment in Nordic Countries
Viewed through a politico-economic lens, Nordic countries share what is often referred to as the ‘Nordic model’, characterised by a comprehensive welfare state; higher spending on childcare; more equitable income distribution; and lifelong-learning policies. This edited collection considers these contexts to explore the complex nature of tourism employment, thereby providing insights into the dynamic nature, characteristics, and meaning of work in tourism. Contributors combine explorations of the impact of policy on tourism employment with a more traditional human resources management approach focusing on employment issues from an organizational perspective, such as job satisfaction, training, and retention. The text points to opportunities as well as challenges relating to issues such as the notion of ‘decent work’, the role and contribution of migrant workers, and more broadly, the varying policy objectives embedded within the Nordic welfare model. Offering a detailed, multi-faceted analysis of tourism employment, this book is a valuable resource for students, researchers and practitioners interested in tourism employment in the region.
Conflict and Hostility in Hotels, Restaurants, and Bars
This book critically explores conflict and hostility in a range of hospitality settings and from a broad stakeholder perspective. The provision of accommodation, food, and drink in commercial settings has conflict at its core because the commercial transaction between hosts and guests can result in a clash of expectations between the server and served. These service encounters involve stakeholders other than immediate personnel and their clients; owners, managers, local communities, and regulatory and licensing authorities also have concerns about the hotels, restaurants, and bars in their midst. The book recognises that these different stakeholders frequently have common interests but are a...
Hospitality Marketing
Hospitality Marketing is an introductory textbook which shows readers how to apply the principles of marketing within the hospitality industry. The fourth edition contains examples and case studies exemplifying how ideas and concepts discussed within its chapters can be successfully applied to a real-life work situation, with an emphasis throughout on topical issues such as sustainable marketing, corporate social responsibility and relationship marketing. It also describes the impact that the Internet has had on both marketing and hospitality, using a variety of tools including a wide range of Internet learning activities. This fourth edition has been updated to include: New content on socia...
The Sage Encyclopedia of Qualitative Research Methods: A-L ; Vol. 2, M-Z Index
An encyclopedia about various methods of qualitative research.
Strangers No Longer
Hospitality practices grounded in religious belief have long exercised a profound influence on Wisconsin’s Latino communities. Sergio M. González examines the power relations at work behind the types of hospitality--welcoming and otherwise--practiced on newcomers in both Milwaukee and rural areas of the Badger State. González’s analysis addresses central issues like the foundational role played by religion and sacred spaces in shaping experiences and facilitating collaboration among disparate Latino groups and across ethnic lines; the connections between sacred spaces and the moral justification for social justice movements; and the ways sacred spaces evolved into places for mitigating prejudice and social alienation, providing sanctuary from nativism and repression, and fostering local and transnational community building. Perceptive and original, Strangers No Longer reframes the history of Latinos in Wisconsin by revealing religion’s central role in the settlement experience of immigrants, migrants, and refugees.
Customer Service Marketing
This timely book is a comprehensive overview of customer service principles, theories, and practices. It looks at the best practices of service enterprises and the delivery of superior customer service. It also includes classic and contemporary theories relating to the consumers, managers, and their behaviors in organizational setting. The book uses real-life applications through examples from business enterprises in various service sectors, including hotels, restaurants, theme parks, event management, airlines, cruises, (e-)retailers, and finance. This book covers important concepts in service design and delivery including customer experiences, peer-to-peer services, the organization’s se...
A Relational Ethics of Immigration
To understand the ethics of immigration, we need to start from the way it is enacted and understood by everyday actors: through practices of hospitality and hostility. Drawing on feminist and poststructuralist understandings of ethics and hospitality, this book offers a new approach to immigration ethics by exploring state and societal responses to immigration from the Global North and South. Rather than treating ethics as a determinable code for how we ought to behave toward strangers, it explores hospitality as a relational ethics -- an ethics without moralism -- that aims to understand and possibly transform the way people already do embrace and deflect obligations and responsibilities to...
The World Is Our Classroom
How travelling the world allows new ways to educate children and perform family life on the move A growing number of families are selling their houses, quitting their jobs, and taking their children out of traditional school settings to educate them while traveling the globe. In The World is Our Classroom, Jennie Germann Molz explores the hopes and anxieties that drive these parents and children to leave their comfortable lives behind out of a desire to live the “good life” on the move. Drawing on interviews with parents and stories from the blogs they publish during their journeys, as well as her own experience traveling the world with her ten-year-old son, Germann Molz takes us inside ...
