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Total Quality Management
In this book leading experts including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyse and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, eduction and benchmarking to world class experience and achieving excellence both in the manufacturing and service industries. With over 100 contributions this book is an invaluable resource for the total quality managment journey. It will be of special interest to educationalists, academics, senior managers and directors, and quality practitioners from both the public and private sectors.
A Nation in Arms
The Great War was the first conflict to draw men and women into uniform on a massive scale. From a small regular force of barely 250,000, the British Army rapidly expanded into a national force of over five million. A Nation in Arms brings together original research into the impact of the war on the army as an institution, gives a revealing account of those who served in it and offers fascinating insights into its social history during one of the bloodiest wars.
A Nation in Arms
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