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Managing the Guest Experience in Hospitality
Describes fourteen principles of successful hospitality management, and discusses their relation to guest experiences at tourism venues, considering issues of strategy, staffing, and systems.
Managing Hospitality Organizations
Managing Hospitality Organizations: Achieving Excellence in the Guest Experience takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Students will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. The Second Edition includes new coverage of technology, sustainability, sexual harassment, diversity and inclusion, and ethical leadership.
"Down in the Barns"
Also includes the Ousley/Owsley (Thomas Owsley, 1658-ca. 1700 of Stafford County, Virginia); Yadon (Joseh Yadon, 1756-1843 of Ireland, Virginia, and Tennessee) and other ancestral families of John "Guider" Keck and his wife.
