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Finding Susan
Advancing with the suspense and deft reportage of the true-crime genre and fueled by the poignancy of a literary memoir, Finding Susan is Molly Hurley Moran's pointed exploration of the disappearance of her sister and her family's descent into the surreal world of psychics and detectives they once dismissed as the stuff of Lifetime movies.
International Management
Exploring topics covered in international management courses, this book pairs business articles and fictional short stories to provide practical guidelines and concrete examples and convey cultural subtleties and shades of meaning.
The Value Profit Chain
James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable just a few short years ago. At the heart of this bold assertion is the authors' indisputable conclusion supported by thirty-one years of groundbreaking research: today's employee satisfaction, loyalty, and commitment strongly influences tomorrow's customer satisfaction, loyalty, and commitment and ultimately the organization's profit and growth -- a quantifiable set of associations the authors call the...
The Thoughtful Leader
Leadership is a quality that is difficult to define. Some believe that it is innate, the gift of a selected few. Others believe that it is a skill that can be learned but don’t agree on what, exactly, should be taught. In The Thoughtful Leader, Jim Fisher provides an invigorating, inclusive and positive framework for teaching current and aspiring leaders in all walks of life. The author has incorporated various apparently opposing leadership ideas into an integrated model. In order to successfully meet the challenges of a fast changing world, leaders can no longer choose between managing, directing or engaging. The thoughtful leader is someone who simultaneously, consistently and coherentl...
The Servicemaster Story
The ServiceMaster Story, written by faith and business expert Albert M. Erisman, examines how the first five leaders of ServiceMaster (a cleaning and restoration service company) managed to develop and give deeper purpose to their employees, while also growing into a financially successful organization. From 1929 to 2001, ServiceMaster grew from a few people making their living in Chicago to a publicly traded company with revenues of $6 billion, in forty countries—with five different leaders. Each leader built on the work of the previous leader, focusing on helping workers to develop as people. Their number one goal was “to honor God in all we do.” ServiceMaster was considered by emplo...
Fifty-fifty
"Gulab Kaur gill is not the only member of this Punjabi Sikh family to live through "countless" lives. After the Partition of India in 1947, the Gills start again in New Delhi. As a place where her three grown daughters and son can live together and prosper."--Jacket.
Readings and Cases in International Human Resource Management
This new edition of Readings and Cases in International Human Resource Management is a classic edited textbook, taking account of recent developments in the international human resources management (IHRM) field, such as the pandemic, the role of diversity, equity, and inclusion, as well as climate change. It includes a range of key readings that are essential for understanding the field and contextualizes each one with a selection of real-life case studies that demonstrate their meaning and impact in practice. The book aims to sensitize the reader to the complex human resource issues that exist in the global business environment. To that end, it strives to publish “tried and true” readin...
Winning In Service Markets: Success Through People, Technology And Strategy
Winning in Service Markets: Success through People, Technology, and Strategy is the first practitioner book in the market to cover the key aspects of services marketing and management based on sound academic evidence and knowledge. Derived from the globally leading textbook for Services Marketing by the same author, this book offers a comprehensive overview of extant knowledge on the topic. Accessible and practical, Winning in Service Markets bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.
Six Sigma for Powerful Improvement
Although the Six Sigma Define-Measure-Analyze-Improve-Control (DMAIC) methodology is a widely accepted tool for achieving efficient management of all aspects of operations, there are still many unwarranted concerns about its perceived complexity and implementation costs. Dispelling these myths, Six Sigma for Powerful Improvement: A Green Belt DMAIC Training System with Software Tools and a 25-Lesson Course clarifies the long-accepted statistical and logical processes of Six Sigma and provides you with tools you can use again and again in your own "real world" projects—removing any doubts regarding their simplicity and "doability.". Not only does the book provide you with reasons for using ...
