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Good Services
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Common Worship: Pastoral Services
Offers liturgical material for the journey of each individual through life. For each key element of this journey (birth, marriage, healing, death), it provides both material for key ‘public’ events and resources for ‘private’ pastoral care.
Responsibility and Public Services
In this important book, Richard Davis looks at the issue of ‘responsibility’ in public services – on both the government’s part and that of the users. While government wrestles with how to cut the cost of services, Davis shows that government can provide responsible, sustainable and effective services significantly more cheaply by focusing on what is of ‘value’ to individuals and communities.
Register of Marriage Services
This register of marriage services allows churches to keep a record of all wedding ceremonies conducted, in line with the new requirements arriving in May 2021. The requirement to make a record applies where a marriage has been solemnized according to the rites of the Church of England, in a church or chapel in which banns may be published, irrespective of the form of preliminary used. It gives space to record: - the date and place of the marriage; - the forename and surname of each party; - the date of birth of each party; - the occupation of each party; - the residence of each party at the time of marriage; - the names of the party's parents (with space for up to four); - the names of the witnesses; - the name and signature of the minister who solemnized the marriage.
Humans as a Service
Is crowdsourcing the future of work? This book offers a lively and critical account of the gig economy: its promises and realities, what is at stake, and how we can ensure that customers, workers, platforms, and society at large benefit from this global and growing phenomenon.
Innovation in Public Sector Services
This is a timely and important contribution on innovation processes within the public sector. Departing from the myth of private equal to entrepreneurial, public equal to bureaucratic paralysis , it offers precious insights into public sector learning, entrepreneurship, of course inertias, and also the trade-offs involved in different management philosophies and performance evaluation methods. It is a rare example of political economy done right . Giovanni Dosi, Sant Anna School of Advanced Studies, Pisa Innovation and entrepreneurship have become the cornerstones for economic growth, jobs and competitiveness in the global economy. However, the burden for generating an innovative economy has...
The Case for Universal Basic Services
The idea that healthcare and education should be provided as universal public services to all who need them is widely accepted. But why leave it there? Why not expand it to more of life’s essentials? In their bold new book, Anna Coote and Andrew Percy argue that this transformational new policy – Universal Basic Services – is exactly what we need to save our societies and our planet. The old argument that free markets and individual choice are the best way to solve pressing problems of poverty, inequality and environmental degradation has led us to catastrophe, and must be abandoned. The authors show that expanding the principle of collective universal service provision to everyday essentials like transport, childcare and housing is not only the best way of tackling many of the biggest problems facing the contemporary world: it’s also efficient, practical and affordable. Anyone who cares about fighting for a fairer, greener and more democratic world should read this book.
A Ladybird Book: Electricity
Almost everything we do each day relies on electricity, but what is it and where does it come from? Electricity explores how electric currents appear in nature, from static to lightning bolts, and how these natural marvels inspired scientists to conduct experiments and find ways to harness power. It looks at how we create electricity and the many ways it is used every day. You can build your own encyclopedia with Ladybird Books. Other titles available in the series: Animal Habitats Insects and Minibeasts Baby Animals Trees Sea Creatures The Human Body Weather Trains The Solar System
Celebrity Service
Inside this book you will find the answers to set you, your team and your business apart in your industry. From the cabin crew member who gives away prizes, to the restaurant in downtown Philadelphia with knockout entertainments, you'll see how service will always lead to the sale.
