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Service Intelligence
Get the Right IT Services, on the Right terms, Without Hassles or Overpaying To gain the full benefits of technology--and avoid the staggering costs of technology failure--you must manage IT with vision, direction, and expertise. Only one set of methods is robust enough to do this: IT Service Management (ITSM). In Service Intelligence, ITSM pioneer Sharon Taylor shows business managers how to make the most of it. You'll learn how to ensure service quality, anticipate vulnerabilities, improve reliability, and link IT directly to business performance. Taylor explains ITSM from a true business point of view, cutting through jargon and helping you drive value without becoming overly technical. S...
Doctor Taylor
AliceI finally graduated with my nursing degree and now it's time to celebrate. Out with my friends, I come across the man of my dreams. Tall, dark, and oh so sexy. When I see him with another woman, I move on, after all it's just a night out and it's time for me to focus on my career anyway.Until we end up at the same hospital.I had no idea he was a doctor, and now he's become the forbidden fruit I see every day.MikeAt this age, I've had it with relationships. Call me sour, but nobody is faithful, and I'd rather have a taste and move on.Then, I run into the beauty from the club. I was attracted to her immediately, but didn't make a move. Now, after spending some time with her, I might be convinced to change my tune about being a one-woman man. She's smart, funny, and driven. Everything I've ever wanted.But she's a lot younger than me, can she be trusted? We're locked into a contract at the hospital together, only one way to find out.
Understanding Solid State Physics
Keeping the mathematics to a minimum yet losing none of the required rigor, Understanding Solid State Physics, Second Edition clearly explains basic physics principles to provide a firm grounding in the subject. This new edition has been fully updated throughout, with recent developments and literature in the field, including graphene and the use of quasicrystalline materials, in addition to featuring new journalistic boxes and the reciprocal lattice. The author underscores the technological applications of the physics discussed and emphasizes the multidisciplinary nature of scientific research. After introducing students to solid state physics, the text examines the various ways in which at...
Service Intelligence
Get the Right IT Services, on the Right terms, Without Hassles or Overpaying To gain the full benefits of technology—and avoid the staggering costs of technology failure—you must manage IT with vision, direction, and expertise. Only one set of methods is robust enough to do this: IT Service Management (ITSM). In Service Intelligence, ITSM pioneer Sharon Taylor shows business managers how to make the most of it. You’ll learn how to ensure service quality, anticipate vulnerabilities, improve reliability, and link IT directly to business performance. Taylor explains ITSM from a true business point of view, cutting through jargon and helping you drive value without becoming overly technica...
Phantom Son
Dr. Sharon Estill Taylor has written a highly readable and illuminating account of her experience as a birthmother in the sixties. With a keen eye for detail and a wry sense of humor, she vividly recounts the ways the no-questions-asked cultural forces of the time swept her toward the surrender of her son. Though steamrolled by a process that gave her no say, Dr. Taylor persevered and found her voice as an early champion of sensitive search and reunion. -Jim Gritter, author of The Spirit of Open Adoption, Lifegivers, and Hospitious Adoption Praise for Phantom Son:: In Phantom Son, Dr. Sharon Estill Taylor tells her own story of being an unwed mother at age 18 in the early 1960s. It bridges a...
Professional Values in Nursing
This practical guide explores professional values in nursing, helping you to develop safe, compassionate, dignified, person-centred and evidence-based nursing practice. The emphasis of the book is on fundamental values of equality, dignity and caring. The authors discuss holistic nursing care, working in partnership with people and families, working collaboratively with the interprofessional team, vulnerability and safeguarding, challenging poor practice and promoting best practice. Features: Chapters linked to the Professional Values domain in the NMC Standards for pre-registration nursing education Strong evidence base to ensure best practice Accessible style with learning outcomes, practice scenarios, questions and activities Relevant to all fields of nursing, with practice scenarios representing people across the lifespan and with different healthcare needs Professional Values in Nursing is a valuable resource for all nursing students, helping to embed professional values in their everyday practice.
ITIL Small-scale Implementation
Supersedes "IT infrastructure practices in small IT units" (1995, ISBN 0113306741).
Phantom Father
A daughter's search and recovery mission to bring home her father, 1Lt. Shannon Estill, a P-38 fighter pilot and one of the last casualties of World War II.
Honey
How far would you go for love? When 24-year-old Nicole Hewett’s beloved childhood friend, Honey, returns to their small northern town after an unexplained six-year absence, Nicole realizes how her life had stalled without her. But the prodigal returns with troubling secrets, and before long Nicole is drawn into a high-stakes game. Honey is a thrilling, sensuous modern noir novel with a classic refrain: nothing is more dangerous than love.
A Companion to the History of Crime and Criminal Justice
This companion addresses the history of crime and punishment through entries by expert contributors that select and define the central vocabulary and terminology for the study of the history of crime and punishment. Organized alphabetically, with useful cross-references and bibliographies, it goes beyond mere definitions to offer rigorous critical analysis of the terms and their use within the field, both now and in the past. It will be essential to students, researchers, and teachers in the field.
