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Retail Banking Technology
Reveals the tools, tactics and strategies that financial industry executives can use to realign and revitalize their retail banking organizations. The primary focus is on the needs and expectations of customers. Explores not only breakthrough technologies but innovative uses of conventional technology and refreshed or enhanced systems to add value to any retail banking operation. Contains practical advice, suggestions, and insights offered by scores of bankers. Topics include information and integration; teller system and service imperatives; platform automation; electronic banking; innovative products and packages; marketing information systems; sales and staff performance; branch bank merchandising and more.
Training and Development Yearbook
One-stop shopping for all the latest information, literature, and resources needed by trainers. The Yearbook features the best full-length articles from leading publications plus abstracts of hundreds of other articles. The Trainers Almanac is a unique yellow pages guide to professional organizations, conferences, sources, software reference books, journals and newsletters.
Stop Talking, Start Doing!
"As librarians enhance their commitment to the ideals of multicultural service & their recognition of the rich diversity of U. S. society, the single largest obstacle to realizing this commitment is the profession's failure to recruit & train a diversified work force." Kathleen de la Pena McCook Stop Talking & Start Doing! Recruiting Minorities to the Library Profession is a practical guide to finding, nurturing, & retaining a diversified workforce for libraries that reflects & attracts the communities they serve. Minorities now make up around 26% of the U.S. population & by 2000 are expected to make up one third. However, the library profession is not keeping pace with these changes. The pr...
Designing Commercial Interiors
The definitive reference on designing commercial interiors-expanded and updated for today's facilities Following the success of the ASID/Polsky Prize Honorable Mention in 1999, authors Christine Piotrowski and Elizabeth Rogers have extensively revised this guide to planning and designing commercial interiors to help professionals and design students successfully address today's trends and project requirements. This comprehensive reference covers the practical and aesthetic issues that distinguish commercial interiors. There is new information on sustainable design, security, and accessibility-three areas of increased emphasis in modern interiors. An introductory chapter provides an overview ...
Critical Race Feminism, Second Edition
A classic anthology of writings on the legal status and lived experiences of women of color Now in its second edition, the acclaimed anthology Critical Race Feminism presents over 40 readings on the legal status of women of color by leading authors and scholars such as Anita Hill, Lani Guinier, Kathleen Neal Cleaver, and Angela Harris. The collection gives voice to Black, Latina, Asian, Native American, and Arab women, and explores both straight and queer perspectives. Both a forceful statement and a platform for change, the anthology addresses an ambitious range of subjects, from life in the workplace and motherhood to sexual harassment, domestic violence, and other criminal justice issues. Extending beyond national borders, the volume tackles global issues such as the rights of Muslim women, immigration, multiculturalism, and global capitalism. Revealing how the historical experiences and contemporary realities of women of color are profoundly influenced by a legacy of racism and sexism that is neither linear nor logical, Critical Race Feminism serves up a panoramic perspective, illustrating how women of color can find strength in the face of oppression.
Managing Privacy
The ongoing revolution in electronic information technology raises critical questions about our right to privacy. As more personal information is gathered and stored at breathtaking speed, corporate America is confronted with the ethical and practical issues of how to handle the information in its databases: how should it be safeguarded and who should have access to it? In Managing Privacy, Jeff Smith examines the policies of corporations such as insurance companies, banks, and credit card firms that regularly process medical, financial, and consumer data. According to Smith, many companies lack comprehensive policies regulating the access to and distribution of personal data, and where stat...
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