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This book provides a management perspective on the full historical, contemporary, and geographic landscape of hospitality and tourism (H&T) in Africa. In so doing, it critically assesses and challenges the applicability of Western theories within the African context and draws attention to the insights offered by African management concepts. A variety of key topics are examined, including, for example, H&T management practices and management innovation in Africa, the drivers of and variation in uptake of Western management practices, policies and strategies to promote the development of H&T organizations, the influence of management practices on the competitiveness of African countries as tourism destinations, and areas for improvement of H&T organizations in Africa in the digital age. The approach is multidisciplinary. Both local and global perspectives are presented by authors from Africa, Europe, North America, and Asia, with inclusion of intra- and inter-country comparisons. This book will be essential reading for scholars, students, businesses, and policy makers with an interest in H&T in Africa.
This two-volume set constitutes selected papers presented during the First First International Conference on Science, Engineering Management and Information Technology, SEMIT 2022, held virtually in Ankara, Turkey, in February 2–3, 2022 and in September 8-9, 2022. The 37 papers presented were carefully reviewed and selected from the 261 qualified submissions. The papers are organized in the following topical sections: application of computer science and technology in operations and supply chain management; advances of engineering technology and Artificial Intelligence in application management; technology-aided decision-making: systems, applications, and modern solutions.
"The WJP rule of law index 2012-2013 looks at 48 rule of law indicators organized around nine conceptual dimensions: limited government powers; absence of corruption; order and security; fundamental rights; open government; regulatory enforcement; civil justice; criminal justice; and informal justice. The index scores and rankings are constructed from over 400 variables drawn from two original sources of data collected from independent sources by the World Justice Project in each country: a General population poll (GPP) and a series of Qualified respondents' questionnaires (QRQ). To date over 97,000 people and 2,500 experts from around the world have participated in this project. The index is for a broad audience of policy-makers, civil society, practitioners, academics, and other constituencies"--Page 1.
Alexander Buhmann develops a new model for measuring the constitution and effects of country images by combining well-established concepts from national identity theory and attitude theory with a recent model from reputation management. The model is operationalized and tested in two surveys. Results show how different cognitive and affective dimensions of the country image affect each other and ultimately lead to the facilitation of behavioral intentions. The book introduces a theory-grounded approach to clarify the dimensionality of the country image. It is the first to operationalize and test the dimensions of the country image by combining formative and reflective measures in a mixed-specified model.
This book is a collection of selected papers presented at the International Conference of Marketing and Management Sciences held from 23 to 25 May 2008 in Athens, Greece. The papers focus on how globalization has had significant impact on companies, societies and individuals alike. They discuss the need for new strategies and practices that can help cope with changes that arise due to globalization. Written in a simple manner, this book will be of interest to academics studying and teaching marketing and management courses and to managers dealing with strategies to cope with changes due to globalization./a
This book examines both specific issues and more general problems stemming from the interaction of religion, travel and tourism with hospitality and culture, as well as the implications for site management and interpretation. It explores the oldest form of religious tourism – pilgrimage – from its original form to the multiple spiritual and secular variations practised today, along with issues and conflicts arising from the collision of religion, politics and tourism. The volume considers the impact of tourism and tourist numbers on religious features, communities and phenomena, including the deliberate involvement of some religious agencies in tourism. It also addresses the ways in which religious beliefs and philosophies affect the behaviour and perceptions of tourists as well as hosts. The book illustrates how different faiths interact with tourism and the issues of catering for religious tourists of the major faiths, as well as managing the interaction between increasing numbers of secular tourists and pilgrims at religious sites.
Now fully revised and updated, the third edition of this bestselling text provides students with a vital understanding of the nature of tourism and contemporary tourists behaviour in political, social and economic context and how this knowledge can be used to manage and market effectively in a variety of tourism sectors including: tourism operations, tourist destinations, hospitality, visitor attractions, retail travel and transport. This third edition has been updated to include: New material on the impacts of IT on research and marketing communications, the rise and influence of social media and virtual technology, the growth in the interest of sustainable tourism products including slow f...
This textbook shows how cities, regions and countries adopt branding strategies similar to those of leading household brand names in an effort to differentiate themselves and emotionally connect with potential tourists. It asks whether tourist destinations get the reputations they deserve and uses topical case studies to discuss brand concepts and challenges. It tackles how place perceptions are formed, how cities, regions and countries can enhance their reputations as creative, competitive destinations, and the link between competitive identity and strategic tourism policy making.
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Vera Toepoel’s practical, how-to guide to doing surveys online takes you through the entire process of using surveys, from systematically recruiting respondents, to designing the internet survey, to processing the survey data and writing it up. This book helps students and researchers in identifying possible strategies to make the best use of online surveys, providing pro’s and con’s, and do’s and don’ts for each strategy. It also explores the latest opportunities and developments that have arisen in the field of online surveys, including using social networks, and provides expert guidance and examples of best practice throughout. Suitable for those starting a research project or conducting a survey in a professional capacity, this book is the ideal go-to reference for anyone using internet surveys, be it a beginner or a more experienced survey researcher.