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Managing People
As part of the CIPD Revision Guides series, these revision guides are designed to aid CIPD students in preparing for their examinations. Based on the experience and skills of the CIPD Examiners, these guides provide comprehensive and relevant information and invaluable advice for students in the lead up to their CIPD examinations. There are opportunities to practise exam technique, assess knowledge levels and benefit from handy tips on improving exam performance.
Managing People
The new IPD core management standards define the essentials for competently managing and developing people, and are compatible with an N/SVQ at level 4 in management. This book offers an introduction to working with people.
Perfect Customer Care
Perfect Customer Care provides companies big and small with the answers to some of the most important business questions facing us today. Customers don't come back with those valuable repeat orders unless you show them you care about their satisfaction. That means showing them you know how to look after them, how to provide what they want -- plus that little bit extra. Everyone in the firm, from the boss to the receptionist, must play a part in converting each new customer into a thoroughly satisfied client whose future orders will drive your continuing success. The Perfect series is a range of practical guides that give clear and straightforward advice on everything from getting your first job to choosing your baby's name. Written by experienced authors offering tried-and-tested tips, each book contains all you need to get it right first time.
The Farm Show
'This is a record of our version of grassroots theatre. The idea was to take a group of actors out to a farming community and build a play of what we could see and learn. There is no story or "plot" as such ... Nevertheless, we hope that you can see many stories woven into the themes of this play and that out of it will emerge a picture of a complex and living community.' - Paul Thompson
Docklands
This text is a sociological study of a community in transition and the impact of urban regeneration. The process of change on the Isle of Dogs is revealed from the differing perspectives of Islanders, developers and business, and yuppies attracted to the area. The book is intended for undergraduate and postgraduate courses in urban sociology, social geography, cultural and community studies, housing and urban planning, race and ethnic studies, and broader market including Open University courses, "A"-level courses and general interest.
Docklands: Urban Change
A sociological study of a community in transition and the impact of urban regeneration. Change on the Isle of Dogs is revealed from the differing perspectives of Islanders, developers and business, and yuppies attracted to the area.
Business Environment
The text offers an accessible approach to the subject area with a strong focus on the business, rather than purely an economic context.The style is practical and case study led rather than theoretical and academic. The practical implications of theories will be emphasised and practical examples used.This accessible text gives a good understanding of the business environment, outlining the key environmental influences ? economic, social, legal ? as an aid to developing an appreciation of business strategy at every level. The practical implications of theory are emphasised and supported by examples. The text includes chapter objectives, student activities, end-of-chapter questions, a glossary and lists of further reading, and there is also a tutor support website.The text is designed to cater for all students studying: ? an undergraduate or postgraduate module in the business environment area? the new Managing in a Strategic Business Context module as part of the new CIPD Leadership and Managemen
Waterfront Revolts
Davis also documents struggles by New York black and Hispanic longshoremen against union and employer discrimination and shows how the wildcat strikes in both ports altered the balance of power and facilitated the establishment of viable oppositional movements." "Addressing questions of why dockworkers were such influential and explosive forces in the postwar industrial arena, Waterfront Revolts reveals how workers and trade unions directly influenced cold war politics, the economy, and culture - even across geographical borders."--Jacket.
A Handbook of Management and Leadership
Providing guidance on the processes of management and leadership, this work presents particular reference to what managers and aspiring managers need to know about the skills of management and approaches to effective leadership.
Jake's Place
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