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A Research Agenda for the Social Impacts of Tourism
This timely Research Agenda explores the crucial need to understand the social impact of tourism in order to manage industry growth sustainably. Highlighting the multifaceted nature of tourism, chapters uncover the intricate relationships between tourists and host communities and investigate this complex social fabric.
Wine Management and Marketing, Volume 2
With increased competition from new wine-producing countries and substitute products, declining wine consumption, climate change, health crises and geopolitical contexts, the wine industry has been facing serious difficulties in recent years. Paradoxically, however, this recent period also offers new opportunities. Through the presentation of original research results, reading grids, illustrations and case studies, Wine Management and Marketing 2 analyzes the main challenges facing the wine industry and considers new opportunities: a renewed dynamism of technical, organizational and commercial innovations; the adaptability of actors; a greater introduction of new technologies; etc. The multi-faceted approach adopted by the authors and experts offers an enriched reflection, which provides a better understanding of the current state of the wine industry, and presents various levers for adapting to new commercial, societal and environmental expectations.
Management et marketing du vin 2
Concurrence accrue des nouveaux pays producteurs et des produits de substitution, déconsommation de vin, changement climatique, crise sanitaire ou contextes géopolitiques, la filière viticole se retrouve depuis quelques années confrontée à de graves difficultés. Pour autant, cette période récente offre paradoxalement de nouvelles opportunités. À travers la présentation des résultats de recherches originales, des grilles de lecture, des illustrations et des études de cas, Management et marketing du vin 2 analyse les principaux enjeux des filières vitivinicoles et envisage les opportunités nouvelles : un dynamisme renouvelé d’innovations techniques, organisationnelles et commerciales, des capacités d’adaptation des acteurs, une introduction plus importante des nouvelles technologies, etc. L’approche plurielle, mise en place par les différents auteurs et experts, propose une réflexion enrichie qui permet de mieux comprendre l’actualité de la filière vitivinicole et présente les leviers d’adaptation aux nouvelles attentes commerciales, sociétales et environnementales.
Service Experience Value
Während eines Dienstleistungsprozesses nehmen Kunden eine Vielzahl von Erlebnissen war, die einen entscheidenden Einfluss auf die Bewertung der Dienstleistung haben. Zur Analyse und Steuerung dieses Wertbeitrags entwickelt Ole Wittko mit dem Service Experience Value ein erlebnisbasiertes Konzept für die Bewertung von Dienstleistungsprozessen. Anhand einer empirischen Untersuchung von Flugreisen werden zum einen die Dimensionen der Bewertung und deren Wertbeitrag auf die Gesamtbewertung der Dienstleistung und zum anderen die Wirkungen auf das Kaufverhalten analysiert. Der Autor leitet abschließend Empfehlungen für die wertoptimale Gestaltung von Dienstleistungsprozessen ab.
Intercultural Service Encounters
This book investigates intercultural service encounters (ICSEs) in light of the rapidly globalizing world economy, examining the extant literature on the topic and identifying areas which require further exploration. With a focus on intercultural communication and competence, the author analyses diverse conceptual frameworks, providing theoretical models and practical initiatives for those working within the services marketing industry. An excellent resource for anyone interested in how culture shapes customer and employee expectations and perceptions, this book addresses the potential implications and limitations of future models.
Handbook of Evidence Based Management Practices in Business
This book is a collection of selected high-quality research papers presented at the 4th International Conference on Evidence-Based Management (ICEBM) 2023, held at Birla Institute of Technology & Science, Pilani, Rajasthan, India, during February 24–25, 2023. It has 76 chapters written by various scholars focusing on evidence-based management practices in different functional areas of management with the application of theory and empirical techniques. This book will be helpful to practitioners, academics, scholars, and policymakers.
The Digitization of Healthcare
Combining conceptual, pragmatic and operational approaches, this edited collection addresses the demand for knowledge and understanding of IT in the healthcare sector. With new technology outbreaks, our vision of healthcare has been drastically changed, switching from a ‘traditional’ path to a digitalized one. Providing an overview of the role of IT in the healthcare sector, The Digitization of Healthcare illustrates the potential benefits and challenges for all those involved in delivering care to the patient. The incursion of IT has disrupted the value chain and changed business models for companies working in the health sector, and also raised ethical issues and new paradigms about delivering care. This book illustrates the rise of patient empowerment through the development of patient communities such as PatientLikeMe, and medical collaborate platforms such as DockCheck, thus providing a necessary tool to patients, caregivers and academics alike.
Service Quality Management in Hospitality, Tourism, and Leisure
Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for t...
