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The Six Principles of Service Excellence
The book was written for four of my grandchildren, Lauren, Ryan, Andrew, and Rachel McCleary. The first chapter was written on a whim to thank Lauren for inviting me to a chocolate party at her school. She loved the story. Her mother insisted that I write a short story for each child. Considering the task, and after much thought, I decided to continue Lauren's story and include her siblings in the adventure. With no intention of writing a long story, I found, as one chapter followed another, it seemed to have a life of its own. Chapters were given to the children as they were written. Whenever I visited the McCleary children, they would meet me at the door with, "Granddaddy, do you have anot...
The Leadership Book of Numbers, Volume 2
This book is great required reading for anyone who desires to learn how to be a more effective leader. It is intended to inspire, provide vital how-tos, and to shape the mindset for building and retaining a highly effective team, committed and dedicated to achieving the key priorities of the organization. In a clever, practical style, The Leadership Book of Numbers (Volume 2) will help you resolve these dilemmas and many others: What is my role as a leader in creating and sustaining a culture of service excellence? What are the seven signs of a bad boss, and how do I overcome them? How do I hold my staff accountable for driving excellence? How can I drive excellence with I am working with a ...
The Leadership Book of Numbers (V. 1)
There's no available information at this time. Author will provide once information is available.
The Six Principles of Service Excellence
In reading this book, you will find that The Six Principles of Service Excellence IS: A simple, yet comprehensive, step-by-step process that, if followed implicitly, will lead any organization (small or large) to achieving and sustaining a work environment that will foster superior employee performance and service excellence. More than a theory or concept. It is a process that is effectively used in many healthcare, financial, legal, hospitality and food service organizations today by skilled and knowledgeable performance consultants and leaders. You will further come to realize that The Six Principles of Service Excellence IS NOT: A quick-fix. It is not about herding a group of employees through a 2-4 hour customer service workshop and calling it a day. For everyone, nor every organization. Without 100% commitment and involvement from senior leadership, it will not thrive. A superficial, Pep Rally. It is about making sound decisions and implementing interventions that will create lasting results.
Fifty Two Terrific Tips
Topics covered Incc. Attitude & motivation, customer service, dealing with difficult people, marketing, promotion & sales tips.
Training
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Fortune
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没有指挥的乐队
中信经管领导艺术
Manajemen Produktivitas dan Efisiensi: Improvement, Lean, dan Cost Reduction
Pengusaha sering kali waswas setiap kali pemerintah mengumumkan kenaikan upah minimum provinsi (UMP). Mereka berkeberatan karena kenaikan UMP tersebut sering kali lebih tinggi daripada produktivitas tenaga kerja. Di sisi lain, para pekerja juga berulang kali melakukan protes, menuntut perusahaan menaikkan upah mereka. Lalu bagaimana dunia industri meningkatkan produktivitas tenaga kerja agar sepadan dengan kenaikan UMP atau, bahkan lebih dari itu, agar tenaga kerja kita mampu bersaing dengan tenaga kerja dari negara-negara lain? Dilengkapi dengan informasi terkini dan pembaruan atas konsep-konsep lama, buku ini didesain secara praktis sesuai kebutuhan dan pola pikir strategi efisiensi serta ...
