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Battling Healthcare Burnout
When physicians and nurses suffer from burnout, patients suffer as well. This book pinpoints the how and why and shows what healthcare providers and their organizations can do. Burnout is among the most critical topics in healthcare as it deprives us of our most important resource—the talents and passion of those who perform the difficult work of caring for patients and their families. The purpose of this book is to provide not only a taxonomy of burnout within the landscape of healthcare but also to provide pathways for healthcare professionals to guide themselves and their organizations toward changing the culture and systems of their organization. The work of battling burnout begins fro...
It's Not About the Truth
Mike Pressler walked into the bottomfloor meeting room of the Murray Building and, as he had done hundreds of times over a sixteen-year career at Duke University, prepared to address his men's lacrosse team. Forty-six players sat in theater-style chairs, all eyes riveted forward. It was 4:35 P.M. on Wednesday, April 5, 2006. The program's darkest hour had arrived in an unexpected and explosive announcement. Pressler, a three-time ACC Coach of the Year, informed his team that its season was canceled and he had "resigned," effective immediately. While his words reverberated off the walls, hysteria erupted. Players cried, confused over a course of events that had spun wildly out of control. Wha...
Leadership for Great Customer Service
Presents a humorous look at customer service written by practicing physicians and provides a blueprint for creating and sustaining a practical customer service program. Offers practical strategies for working with patients and uses numerous examples. Also includes scripts for situations commonly encountered in clinical practice.
Leadership Is Worthless, But Leading Is Priceless
Practical leadership for difficult times, from a crisis management expert who has led response teams through the 9/11 Pentagon attack, NFL on-field medical emergencies, and the war in Ukraine. Dr. Thom Mayer knows first-hand that true leadership stems from our actions, not our positions, especially in times of crisis. Drawing on his experiences heading the 9/11 Pentagon rescue efforts, dealing with on-field emergencies in the NFL (he was at Damar Hamlin's bedside after his injury), training mobile response medical teams in Ukraine, and more, Mayer covers such topics as: Why trust is vital for innovation The critical role of failure in devising new ways of leading How questions fuel innovativ...
Trauma Care Systems
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No More Lethal Waits
No More Lethal Waits is a concise and compelling step-by-step guide to transform emergency departments in Canada and anywhere patients wait unconscionable times for their needs to be met. Dr. Shawn Whatley - who knows whereof he speaks, having led and participated in radical change to a large emergency department - summarizes the steps as: 1. Revamp Triage. 2. Close the Waiting Room. 3. Redefine Nurse-to-Patient Ratios. 4. Use Chairs and Exam Tables, Not Stretchers. 5. Change Scheduling to Meet Patient Needs More Efficiently. 6. Give MDs Responsibility for Flow and Hire Patient Navigators. 7. Use Real-Time Data and Adopt a Full Capacity Protocol. 8. Expect Resistance and Prepare for It. 9. B...
Knuckleball
Never forgetting his mother's words of wisdom, Davie lives life to the fullest, shows promise as a baseball player, discovers love and a rewarding career as a public relations professional, and swings at life's knuckleballs with faith that is tested time and again.
Leadership Is Worthless...But Leading Is Priceless
Practical leadership for difficult times, from a crisis management expert who has led response teams through the 9/11 Pentagon attack, NFL on-field medical emergencies, and the war in Ukraine. Dr. Thom Mayer knows first-hand that true leadership stems from our actions, not our positions, especially in times of crisis. Drawing on his experiences heading the 9/11 Pentagon rescue efforts, dealing with on-field emergencies in the NFL (he was at Damar Hamlin’s bedside after his injury), training mobile response medical teams in Ukraine, and more, Mayer covers such topics as: Why trust is vital for innovation The critical role of failure in devising new ways of leading How questions fuel innovat...
Strauss and Mayer’s Emergency Department Management (eBook)
A Comprehensive, Practical Text on Effectively Running an Emergency Department Emergency Department Management is a real-world, pragmatic guide designed to help emergency department managers efficiently handle the many complex issues that arise in this challenging clinical environment. Written by professionals who have spent their entire careers in the service of emergency department patients, this unique text delivers practical solutions to virtually any problem that may arise in running an emergency department or acute care center. COMPLETE, EXPERT COVERAGE OF EVERY IMPORTANT MANAGEMENT TOPIC, INCLUDING: Leadership Principles Operations Informatics Quality and Service Finance Reimbursement Contracts Legal and Regulatory Issues Malpractice Human Resources Emergency Department Management offers the guidance and expertise required to deliver consistent, rapid, high-quality care. It is the single-best resource available to help you navigate the leadership challenges that arise daily in the emergency department.
