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Inside the Magic Kingdom
Now an insider takes you inside the incredible Disney service culture and presents simple, powerful concepts in a fun, memorable way.
The Michigan Alumnus
In v.1-8 the final number consists of the Commencement annual.
Magnetic Service
Do you long to build a cult like following for your business? Would you like to have customers that don't just forgive you when you err, but actually help you correct what caused the mistake?
Measuring Customer Service Effectiveness
Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations? Customer service is an intangible thing, it is perishable and it is personal, so measuring it can be complicated and less than straightforward. Help is at hand. Sarah Cook's down-to-earth guide provides the rationale behind measuring service effectiveness externally and internally and explains the measurement process, from preparation to managing the results. The book also includes an exploration of the various techniques open for measuring effectiveness and how to use them. Utilising her consultancy experiences the author has ensured that there is plenty of ready-to-use materials to enable you to start measuring your own organisation's service effectiveness straight away.
The 1% Solution for Work and Life
Presents strategies for introducing small changes in habits and outlook which can enhance the quality of life and improve the chances of success in achieving personal and professional goals.
But I'm NOT a Wicked Stepmother!
Most little girls grow up dreaming of being a mom, but hardly any of them dream of becoming a stepmom. Nevertheless, approximately one million new stepfamilies are created every year. It’s no secret, being a stepmother can be a living nightmare. But it can also be an enriching and rewarding experience—one that God can use to strengthen you, helping you survive and even thrive in the toughest job you never asked for. Written by two women who are stepmothers themselves—and know the difficulties of helping to raise someone else’s children—this book is filled with down-to-earth insights and advice for stepmothers from stepmothers. It also offers expert guidance from pastors and counselors on such issues as roles, expectations, realistic goals, organization, finances, holidays, vacations, relationships with stepchildren, negotiation, forgiveness, healing the past, building a strong marriage with stepchildren on the scene, dealing with in-laws and ex-spouses, sexual tensions in stepfamilies, health, depression, stress, and much more. While there is no magic formula to guarantee stepmother success, encouragement and practical wisdom are available in this much-needed resource.
