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Intended for advanced students and practitioners this book gives an up-to-date presentation of property management as practised by a leading company, BAA plc. A key aim of the book is to show the benefits to be obtained from building a business culture based on service to the customer. This may be achieved by due attention to communication, leadership, measurement, benchmarking and accountability.
Both the theory of VM and detailed guidance on how to use the methodology in practice.
This book deals with the economics of construction at three levels: the industry, the firm and the project. It is intended for a broad range of undergraduate students of the built environment - architect, surveyor, engineer. It is divided into three parts: the first deals with the construction industry, its economic development, structure and role in the economy. Construction is seen as a production process. Part 2 covers the practical management of firms and examines costs, revenues and markets from the point of view of economists and managers. Part 3 deals with strategic decision making involved in property development and project appraisal and looks at feasibility studies. It links the economics of the production process of construction to the economics of its output, namely the buildings and structures of the built environment.