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On the Ground
The challenges and successes of unionization at four U.S. airlines, with a focus on baggage handlers
International Encyclopedia of Hospitality Management
The International Encyclopedia of Hospitality Management covers all of the relevant issues in the field of hospitality management from A (À la carte) to Z (Zoning codes).
Welfare and Strikes
This book is a volume in the Penn Press Anniversary Collection. To mark its 125th anniversary in 2015, the University of Pennsylvania Press rereleased more than 1,100 titles from Penn Press's distinguished backlist from 1899-1999 that had fallen out of print. Spanning an entire century, the Anniversary Collection offers peer-reviewed scholarship in a wide range of subject areas.
Service Quality Management in Hospitality, Tourism, and Leisure
Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for t...
International Encyclopedia of Hospitality Management
* 25% updated with significant revisions and 20 new entries ensuring that students have the most up-to-date Hospitality Management information on the market * An academically credible source of core information written by experts from around the world to help students clarify basic concepts and ensure their understanding is correct * User friendly and accessible so that students can quickly and easily locate the information that they require
Union Authorization Cards and the NLRB
This book is a volume in the Penn Press Anniversary Collection. To mark its 125th anniversary in 2015, the University of Pennsylvania Press rereleased more than 1,100 titles from Penn Press's distinguished backlist from 1899-1999 that had fallen out of print. Spanning an entire century, the Anniversary Collection offers peer-reviewed scholarship in a wide range of subject areas.
Negro Employment in Land and Air Transport
The authors examine both past and current practices and policies influencing black employment in the railroad, airline, trucking, and urban transit industries. Technological unemployment, declining traffic, and discrimination by unions, carriers, and government agencies have reduced both the number and proportion of blacks in the railroad industry, which was once one of the nation's leading employers of blacks. These, same railroading mores have affected black employment in airlines and urban transit in the past but today other forces are working to improve black representation in the former and leading to a heavily black work force in the latter. In the trucking industry, the Teamsters' Union and government policy are keys to Negro employment, with the union dragging its feet in supporting an increased number of black over-the-road drivers. A final section compares the situations in the four industries and forecasts future Negro employment trends in light of the most recent employment data, occupational needs, governmental policy, and other significant factors.
Monthly Labor Review
Publishes in-depth articles on labor subjects, current labor statistics, information about current labor contracts, and book reviews.
