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The Office
The Office: Procedures and Technology is a comprehensive, higher-level Office Procedures text for high school students that focuses on the necessary skills for office workers. Skills range from using e-mail and the Internet to the use of integrated applications and office suites. The text has three types of feature boxes in each chapter: Professional Growth and Resources, providing information on professional organizations such as ARMA; Workplace Connections, comments from fictional business employees related to material presented in the chapter; and Focus Onoffering information on current topics that need special attention.
Calculator Simulation, Complete Course
Calculator Simulation is an envelope simulation that introduces students to a variety of practical uses that require either an electronic dispay calculator, printing calculator, or combination display/printing calculator. This simulation will prepare students for future business employment.
Simulations Resource Book: the Office Procedures and Technology, 7th
Three workplace simulations and a reference guide that enhance the learning experience for students.
Advances in Accounting Behavioral Research
Focuses on research that examines both individual and organizational behavior relative to accounting.
Catalog of Copyright Entries. Third Series
Includes Part 1, Number 1: Books and Pamphlets, Including Serials and Contributions to Periodicals (January - June)
The World of Customer Service
Introduce your students to the exemplary customer service skills that are essential in all types of organizations today with the powerful, practical and engaging presentation in Gibson's THE WORLD OF CUSTOMER SERVICE, 3rd Edition. This text demonstrates how effective customer service techniques can help your students and their organizations achieve critical goals, deal with problems and complaints, consistently exceed customer expectations, and create loyal customers. Author Pattie Gibson focuses on the strategies most important in customer service today with insights and memorable examples from practicing professionals. Several new chapters in this edition highlight how to maximize revenue ...
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