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Assessing Reference and User Services in a Digital Age
Effectively assess whether any library is making good use of the reference/user service resources available today Libraries need to develop standards by which they can assess their individual performances in a larger context, and Assessing Reference and User Services in a Digital Age makes significant contributions to this ongoing discussion. The book addresses its subject matter via approaches ranging from case studies of individual libraries to general discussions of best practices. The contributors explore the impact of the Internet on the field of evaluation, focusing on electronic reference and instruction. They highlight current issues, present research results, and offer expert advice...
Communication Patterns of Engineers
Communication Patterns of Engineers brings together, summarizes, and analyzes the research on how engineers communicate, presenting benchmark data and identifying gaps in the existing research. Written by two renowned experts in this area, the text: Compares engineering communication patterns with those of science and medicine Offers information on improving engineering communication skills, including the use of communication tools to address engineering departments' concerns about the inadequacies of communication by engineers Provides strong conclusions to address what lessons engineering educators, librarians, and communication professionals can learn from the research presented
Implementing Virtual Reference Services
Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years’ experience as a reference librarian working through the development of virtual reference and the integration of new tools and technologies into the industry, Thomsett-Scott lays out how libraries are using vendor...
Service Learning
Roy brings together authors from the top-tier schools to outline their programmes and surrounding efforts and provide exmaples of how to incorporate service learning into library and information science education.
An Introduction to Reference Services in Academic Libraries
An Introduction to Reference Services in Academic Libraries is a comprehensive textbook that presents compelling case studies and thought-provoking essays that teach the principles of reference services. Eighteen authorities from private and public academic libraries around the United States offer unique perspectives and solid information in an active learning format that requires students to think and learn. The book provides a stimulating starting point for those learning about planning, managing, and evaluating reference services. Each chapter is thoroughly referenced, and many have charts and activities to help spark student engagement in the learning process. Over 30 tables and figures make complex information easy to access and understand.
Powerful Public Relations
Make your library the place to be. The library is still the best place to go for traditional information - and for everything from Internet access, database reference, video and CD check-out to engaging exhibits, entertaining events, and more. The challenge is getting your customers and community to believe that their library has more to offer today than it ever did. It's up to you to communicate that the home or work computer can't come close to delivering the unique services your library provides. And you can do this with Powerful Public Relations. Whether you have a lot of time to devote to a PR program or just a few hours here and there, communicating your library's many benefits is paramount to the satisfaction and number of customers you have each day. Here are just a few of the ways that savvy PR can work to sell your library's image. You'll learn how to: * Produce eye-catching brochures using desktop technology * Create a Web-based PR strategy and plan * Develop multimedia promotional programs that can be set up in the library * Plan special events and exhibits that will generate publicity and attendance With sample screen captures, press releases, public service announce
Touching the Art
A daringly observant memoir about intergenerational trauma, fine art, and compartmentalization from a returning Soft Skull author and Lambda Literary Award winner A mixture of memoir, biography, criticism, and social history, Touching the Art is queer icon and activist Mattilda Bernstein Sycamore’s interrogation of the possibilities of artistic striving, the limits of the middle-class mindset, the legacy of familial abandonment, and what art can and cannot do. Taking the form of a self-directed research project, Sycamore recounts the legacy of her fraught relationship with her late grandmother, an abstract artist from Baltimore who encouraged Mattilda as a young artist, then disparaged Mat...
Proposals for Research
My career has usually been funded by grants. Here are some of the proposals I wrote at the University of Colorado and at Drexel University. Successful grant proposals are tricky to write. The ones reproduced here might provide helpful examples. They may also provide explicit statements of some of the goals of my research over the years.
User Design
User Design offers a fresh perspective on how front-line learners (users) can participate in the design of learning environments. The book presents a new set of methods and strategies that show how the tools of professional designers can be effectively shared with broad groups of users and other participants in the process of creating their own learning.
