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This Is Service Design Doing
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Life and Death on the New York Dance Floor, 1980–1983
As the 1970s gave way to the 80s, New York's party scene entered a ferociously inventive period characterized by its creativity, intensity, and hybridity. Life and Death on the New York Dance Floor chronicles this tumultuous time, charting the sonic and social eruptions that took place in the city’s subterranean party venues as well as the way they cultivated breakthrough movements in art, performance, video, and film. Interviewing DJs, party hosts, producers, musicians, artists, and dancers, Tim Lawrence illustrates how the relatively discrete post-disco, post-punk, and hip hop scenes became marked by their level of plurality, interaction, and convergence. He also explains how the shifting urban landscape of New York supported the cultural renaissance before gentrification, Reaganomics, corporate intrusion, and the spread of AIDS brought this gritty and protean time and place in American culture to a troubled denouement.
The Old Adam
The Old Adam (+Biography and Bibliography) (Matte Cover Finish): This book is one of the most popular novels of David Herbert Lawrence, and has been translated into several other languages around the world."The maid who opened the door was just developing into a handsome womanhood. Therefore she seemed to have the in- solent pride of one newly come to an inheritance. She would be a splendid woman to look at, having just enough of Jewish blood to enrich her comeliness into beauty. At nineteen her fine grey eyes looked challenge, and her warm complexion, her black hair looped up slack, enforced the sensuous folding of her mouth.She wore no cap nor apron, but a well-looking sleeved over- all su...
Sleepwalker
Joe Richardson and Dai Williams are two small-time magazine writers searching for their first big scoop and begin investigating a bizarre spate of suicides across the sleepy seaside town of Knightsdale. But the deaths are disturbingly similar to the horrific nightmares that have plagued Joe all his life - uncomfortably real nightmares that mirror the seemingly unrelated deaths. As the mystery deepens and the death toll continues to rise, Joe soon discovers that even the brightest of places can hide the darkest and most terrifying of secrets. Sleepwalker is the second novel by Adam Lawrence for KGHH Publishing that will have you screaming and running from fear in your sleep. Waking will not save you.
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The Beautiful Wishes of Ugly Men
A collection not only about lust and male bravado, but about the complex glories of love.
The Theory and Practice of Text-Editing
This volume of essays addresses the practical implications of theoretical issues in a variety of texts from Shakespeare to Oscar Wilde.
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The Anatomy of Influence
In this, his most comprehensive and accessible study of influence, Bloom leads readers through the labyrinthine paths which link the writers and critics who have informed and inspired him for so many years.
New Eve and Old Adam
New Eve and Old AdamDavid Herbert Lawrence
