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This Is Service Design Doing
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
The Old Adam: ( Annotated )
New Eve and Old Adam was written by D.H Lawrence in 1912. The story is largely autobiographical, telling the simple tale of an argument between a husband and wife, reflecting the difficult time Lawrence and his new wife Frieda were having as they struggled to set the rules for their own relationship. What was the place of a woman to be in a modern marriage? Let's join millions of hands in this reading chain and make it as long as possible . Suggest this book to yours loved ones and make the chain long.
Magic Box
Have you ever felt bored of your life? Wish there was something more? You'll wish you hadn't. Felicity Hannigan & Treymane Boen are shop workers in the local supermarket. Doing their best to navigate the social minefield's & responsibilities of modern life. Unlikely heroes you might think. But when they stumble across a magical and enchanting secret kept hidden from the world for thousands of years, all that changes in the blink of an eye. But all things come with a price. Tremayne and Felicity quickly find themselves well in over their heads - and when the fate of the entire world rests upon their unlikely shoulders, they have to think outside of The Magic Box. Magic Box is the debut fantasy novel by Adam Lawrence. Adam, who also is an accomplished artist and designer, is a young writer from Croydon, England. Writing Sci-Fi, fantasy & horror is his life.
The Old Adam
The Old Adam D. H. Lawrence David Herbert Lawrence (11 September 1885 - 2 March 1930) was an English writer and poet. His collected works represent, among other things, an extended reflection upon the dehumanising effects of modernity and industrialisation. Some of the issues Lawrence explores are sexuality, emotional health, vitality, spontaneity, and instinct. We are delighted to publish this classic book as part of our extensive Classic Library collection. Many of the books in our collection have been out of print for decades, and therefore have not been accessible to the general public. The aim of our publishing program is to facilitate rapid access to this vast reservoir of literature, ...
Sleepwalker
Joe Richardson and Dai Williams are two small-time magazine writers searching for their first big scoop and begin investigating a bizarre spate of suicides across the sleepy seaside town of Knightsdale. But the deaths are disturbingly similar to the horrific nightmares that have plagued Joe all his life - uncomfortably real nightmares that mirror the seemingly unrelated deaths. As the mystery deepens and the death toll continues to rise, Joe soon discovers that even the brightest of places can hide the darkest and most terrifying of secrets. Sleepwalker is the second novel by Adam Lawrence for KGHH Publishing that will have you screaming and running from fear in your sleep. Waking will not save you.
This Is Service Design Doing
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Silence of Adam
Men today have locked horns with their toughest issue: reclaiming the full potential of manhood. But in the midst of the excitement -- the meetings, rallies, seminars, and high-fives -- is something vital missing? What gives manhood definition and meaning? In The Silence of Adam, Dr. Larry Crabb and his colleagues, biblical scholar Don Hudson and counselor Al Andrews, offer a fresh look at how God designed men. They draw from neglected biblical data and their own professional experience to help us explore - manhood's lost vision - the problems of masculine community - the power of mentoring relationships -- The Silence of Adam deals thoughtfully and honestly with men's ongoing struggles and exposes the difficulties they have in relationships. It presents the rich calling men have to reveal God in ways uniquely masculine. And it summons them beyond their paralyzing fear of failure to bold risk-taking, action, deep spirituality, and full-hearted living.
Life and Death on the New York Dance Floor, 1980–1983
As the 1970s gave way to the 80s, New York's party scene entered a ferociously inventive period characterized by its creativity, intensity, and hybridity. Life and Death on the New York Dance Floor chronicles this tumultuous time, charting the sonic and social eruptions that took place in the city’s subterranean party venues as well as the way they cultivated breakthrough movements in art, performance, video, and film. Interviewing DJs, party hosts, producers, musicians, artists, and dancers, Tim Lawrence illustrates how the relatively discrete post-disco, post-punk, and hip hop scenes became marked by their level of plurality, interaction, and convergence. He also explains how the shifting urban landscape of New York supported the cultural renaissance before gentrification, Reaganomics, corporate intrusion, and the spread of AIDS brought this gritty and protean time and place in American culture to a troubled denouement.
The Old Adam
David Herbert Lawrence (11 September 1885 - 2 March 1930) was an important and controversial English writer of the 20th century, whose prolific and diverse output included novels, short stories, poems, plays, essays, travel books, paintings, translations, literary criticism and personal letters. His collected works represent an extended reflection upon the dehumanizing effects of modernity and industrialisation. In them, Lawrence confronts issues relating to emotional health and vitality, spontaneity, sexuality, and instinctive behaviour.
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