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Critical Shift
In Critical SHIFT: The Future of Quality in Organizational Performance, management consultants Lori L. Silverman and Annabeth L. Propst examine how the quality movement in the United States has entered a new era that will profoundly impact organizations worldwide and the way they approach performance improvement in the years to come. They introduce The Starburst Model, a revolutionary and practical approach that allows your organization to systematically integrate strategic and operational initiatives into a cohesive framework that fosters quality, and creates value for you and your customers.
Quality into the 21st Century
Many companies that are achieving the most significant business results today, made a shift in focus from the management of quality in the twentieth century to the quality of management in the twenty-first century. The big difference is that these companies focus on quality as a fundamental organization and market-wide strategy for their company’s competitiveness. Quality into the 21st Century: Perspectives on Quality and Competitiveness for Sustained Performance focuses on the call for a more expansive use of quality practices throughout business in the twenty-first century than in their original application in manufacturing. It also calls for a definitive emphasis on the use of quality principles throughout health care, education, technology, medicine and government. The editors complied a collection of papers that focus on the emerging themes in quality including social values, privacy, security, and software quality.
The Project Management Scorecard
Return on Investment (ROI) remains one of the most challenging and intriguing issues facing human resource development and performance improvement professionals. Drawing on their expertise in developing and implementing ROI programs in human performance and training, Jack J. Phillips, Ph.D., Timothy W. Bothell and G. Lynn Snead demonstrate how you can effectively apply ROI to project management. Today, almost every industry requires employees to manage multiple projects with competing priorities, critical deadlines, and unexpected interruptions--rendering everyone a project manager in some respect. Most employees feel the pressure of juggling any number of key projects simultaneously. Organi...
Technometrics
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The Management and Control of Quality
Accompanying CD-ROM contains case studies, web links, a glossary, simulations for teaching concepts, and spreadsheet templates in Microsoft Excel formats.
The Certified Quality Manager Handbook
Designed as a study aid for those preparing to take the Certified Quality Manager Examination administered by the American Society for Quality (ASQ), this book provides a thorough understanding of the principles, terms and concepts of quality management. The new second edition contains practical examples from many different industries and organizations, including manufacturing, health care, government, education and the service industries.
Long Range Planning
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Quality Progress
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Total Quality
Shows how principles and methods have been put into effect in real organizations, while also illustrating the relationship between total principles and theories studied in prior management courses.
