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HUMAN CAPITAL DEVELOPMENT IN SERVICES JOB
The purpose of this study are to; 1) study the level and the differences of development of human capital, and human capital competency in aviation, and service satisfaction of ground service officers. 2) study the development of human capital that affect the competency of ground service officers. 3) Study the aviation human capital of ground service officers that satisfy the passengers. This research is primarily quantitative research and the qualitative was supplemented by structured in-depth interviews to foster the results. The sampling groups divided into two main groups. The first samples were those who work in the aviation industry, consisting of full-service airlines and low-cost airl...
Strategic Human Resource Management in the Hospitality Industry: A Digitalized Economic Paradigm
Human resources are critical within organizations, particularly in the modern world where technology can be acquired to produce the same quality of products. Today, in the context of the digitalized economy, hospitality organizations must ensure their human resources are evolving with the times to remain competitive. Strategic Human Resource Management in the Hospitality Industry: A Digitalized Economic Paradigm discusses strategic human resource management in the hospitality industry and sheds light on every aspect of human resource management in the hospitality industry globally, such as from selection, recruitment, training and development, performance management, compensation and benefit, and employee retention. Covering key topics such as technology integration, leadership, and tourism, this reference work is ideal for industry professionals, managers, business owners, administrators, policymakers, researchers, academicians, scholars, instructors, and students.
Human Relations Management in Tourism
In the competitive world of the tourism sector, effective human resources management has become a critical factor in determining the success and sustainability of organizations. Human Relations Management in Tourism delves into the key aspects of this essential discipline, exploring the intersection of marketing management, human resource management, and the latest trends in the tourism industry. As the world faces unprecedented challenges and other crises, the book highlights the enduring effects on individuals, businesses, communities, and destinations. Occupational stress, an ongoing concern in the hospitality industry, can lead to conflict among team members or between employees and thei...
Global Air Transport Management and Reshaping Business Models for the New Era
The air transport industry is highly vulnerable to environmental changes as was seen when the recent COVID-19 pandemic caused most airline operations to cease. However, for decades airlines have been collapsing around the globe as the business of managing airline operations has become stressed due to price competition. This is detrimental to air carriers since air transport products and services are the same. Moreover, it impacts other industries such as tourism, hotels, and restaurants, which contribute to the derailment of economic and social activities. Thus, it is essential to determine new practices and strategies that can allow air transport management to be enriched and to flourish. G...
Sustainable Development of Human Resources in a Globalization Period
The concept of sustainability and sustainable development is growing rapidly and has great importance in the different aspects of social and economic development at the national and international levels. This idea is characterized as a process that links economic and social factors while maintaining the ecological levels of analysis, such as national, regional, international, organizational, and individual. Sustainable human resource management (HRM) features a set of techniques and procedures of HRM that enable the attainment of social, financial, and environmental goals with an influence both inside and outside of the business while managing the unexpected consequences. Sustainable Develop...
Humanizing the Hyperconnected Workplace
The transition to a super-smart society, as envisioned by Society 5.0, represents a transformative approach to addressing global challenges by integrating advanced technologies such as IoT, AI, and Big Data into both digital and physical infrastructures. This paradigm shift emphasizes human-centric development, focusing on enhancing wellbeing, productivity, and sustainability while aligning with the United Nations' Sustainable Development Goals (SDGs). By fostering collaboration among private, public, and educational institutions, it aims to create a highly interconnected and innovative society that prioritizes quality of life. Moreover, the evolution to Industry 5.0 underscores the need for...
Routledge Handbook of Tea Tourism
The Routledge Handbook of Tea Tourism provides comprehensive and cutting-edge insights into global tea tourism. With contributions from leading scholars and experts across 19 countries, it demonstrates the interdisciplinary nature and breadth of topics associated with global tea tourism. Tea is deeply connected to tourism through both travel and consumption. For host communities it provides an opportunity for diversification from the production and/or serving of tea while sharing cultural traditions and improving livelihoods. The Handbook is organised into five parts, with an introduction and epilogue, and the first part begins with an overview of historical and contemporary perspectives on ...
Examining Tourist Behaviors and Community Involvement in Destination Rejuvenation
The tourism and hospitality industry faces a significant sustainability challenge. Traditional practices prioritize short-term gains over long-term environmental and social well-being, leading to detrimental impacts on local communities, cultural heritage, and the natural environment. The industry's rapid growth and increasing demand for travel experiences worsen this unsustainable approach. Therefore, there is an urgent need for a paradigm shift towards regenerative practices that minimize negative impacts and actively contribute to the restoration and revitalization of destinations and communities. Examining Tourist Behaviors and Community Involvement in Destination Rejuvenation presents a...
Dimensions of Regenerative Practices in Tourism and Hospitality
The tourism industry faces a pressing challenge - balancing economic growth with environmental preservation and social responsibility. Traditional tourism models often lead to environmental degradation, cultural homogenization, and economic disparities. Local communities are marginalized, and natural resources are depleted, threatening the industry's long-term sustainability. Moreover, the COVID-19 pandemic has highlighted the industry's vulnerability to external shocks, emphasizing the need for resilient and sustainable practices. Dimensions of Regenerative Practices in Tourism and Hospitality offers a comprehensive solution to these challenges. The book provides practical guidelines for businesses and practitioners to adopt regenerative practices effectively by showcasing innovative and sustainable initiatives. It explores the role of local communities in shaping and benefiting from sustainable tourism, emphasizing the importance of collaboration among stakeholders. Additionally, the book evaluates the environmental impact of different approaches within the industry and promotes ethical behavior, encouraging fair treatment of employees, communities, and cultural heritage.
Global Perspectives on Soft Power Management in Business
Global Perspectives on Soft Power Management in Business provides a comprehensive exploration of the impactful role of soft power in influencing socio-economic dynamics. In today's interconnected world, soft power drives economic growth through the dissemination of beliefs, cultures, shared norms, and popular trends, creating a country's brand image. This edited volume brings together scholars from diverse academic backgrounds to objectively discuss and analyze the sustainable management, design thinking, and integration of soft power. The book delves into the pros and cons of soft power impact, explores soft power knowledge management in different industries, examines soft power marketing a...
