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Customer Satisfaction
This book does a tremendous job of bringing to life customer satisfaction and its significance to modern businesses. The numerous examples contained within the book's pages have proved a fresh and continuous source of inspiration and expertise as I work with my organisation in helping them understand why we should do what matters most to our customers and the lasting effect such actions will have on both our customer loyalty and retention. The authors are to be commended.
Archaeologists in Print
Archaeologists in Print is a history of popular publishing in archaeology in the nineteenth and twentieth centuries, a pivotal period of expansion and development in both archaeology and publishing. It examines how British archaeologists produced books and popular periodical articles for a non-scholarly audience, and explores the rise in archaeologists’ public visibility. Notably, it analyses women’s experiences in archaeology alongside better known male contemporaries as shown in their books and archives. In the background of this narrative is the history of Britain’s imperial expansion and contraction, and the evolution of modern tourism in the Eastern Mediterranean and Middle East. ...
The New Serfdom
Great Britain is one of the wealthiest, most successful nations in the world. Why, then, do so many people feel short-changed? The old assumption that 'if you work hard and play by the rules, you can get on in life' looks increasingly like a cruel joke. Homeownership, secure employment and fair wages seem like relics of a bygone era. Meanwhile exploitative workplace practices have created a new serfdom, leaving many people trapped in unfulfilling, underpaid work. At a time of huge political upheaval and ever-increasing inequality, this powerful new book asks: how can we build a successful economy, powered by a happy and productive workforce that benefits everyone in the twenty-first century?
Cogent Newsletter
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Ours to Hack and to Own
Real democracy and the Internet are not mutually exclusive. Here, for the first time in one volume, are some of the most cogent thinkers and doers on the subject of the cooptation of the Internet, and how we can resist and reverse the process. The activists who have put together Ours to Hack and to Own argue for a new kind of online economy: platform cooperativism, which combines the rich heritage of cooperatives with the promise of 21st-century technologies, free from monopoly, exploitation, and surveillance. The on-demand economy is reversing the rights and protections workers fought for centuries to win. Ordinary Internet users, meanwhile, retain little control over their personal data. W...
Reading Difficulties and Dyslexia
The author interprets reading difficulties and dyslexia in terms of PASS (Planning-Attention-Simultaneous-Successive) processes, which are the four main processes of knowing and thinking that replace the traditional views of IQ and redefine intelligence. The PASS theory is used to explain reading problems that are not explained by a traditional IQ assessment.
The Education System in Mexico
Over the last three decades, a significant amount of research has sought to relate educational institutions, policies, practices and reforms to social structures and agencies. A number of models have been developed that have become the basis for attempting to understand the complex relation between education and society. At the same time, national and international bodies tasked with improving educational performances seem to be writing in a void, in that there is no rigorous theory guiding their work, and their documents exhibit few references to groups, institutions and forces that can impede or promote their programmes and projects. As a result, the recommendations these bodies provide to...
Parallel Lives
In her study of the married couple as the smallest political unit, Phyllis Rose uses the marriages of five Victorian writers who wrote about their own lives with unusual candor: Charles Dickens, John Ruskin, Thomas Carlyle, John Stuart Mill, and George Eliot--née Marian Evans.
Contemporary Issues in Business and Economics
This book is a collection of high-impact papers accepted and presented at the 2019 Vietnam’s Business and Economics Research Conference (VBER2019) organised by Ho Chi Minh City Open University held on 18th–20th July 2019. The Special Issue is associated with a broad coverage of the contemporary issues in Business and Economics in Vietnam and other emerging markets reflecting a key theme of VBER2019: Vietnam’s Place in the Asia Pacific Region. A total of 14 papers were published from more than the 120 submissions to the VBER2019 Conference. Published papers had been undergone a rigorous reviewing process conducted by the Journal of Risk and Financial Management. The papers incorporated ...
