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Personnel Literature
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Managing Information in the Public Sector
This first-of-its-kind survey covers both the basics of information technology and the managerial and political issues surrounding the use of these technologies. Unlike other works on information systems, this book is written specifically for the public sector and addresses unique public sector issues and concerns. The technical basics are explained in clear English with as little technical jargon as possible so that readers can move on to informed analysis of the public policy issues surrounding government's use of MIS. This practical tool includes end of chapter summaries with bridges to upcoming chapters, numerous boxed exhibits, thorough end-of-chapter notes and a bibliography for further reading.
Re-Educating the Corporation
Presents five approaches--strong visible leadership, "thinking" literacy, overcoming functional myopia, creating effective learning teams and managers as enablers--essential to create a true learning organization. By focusing on the learning requirements of employees, companies can impact major change initiatives such as reengineering and TQM.
Knowledge Management and Organisational Design
The first in the readers' series called Resources for the Knowledge-Based Economy, Knowledge Management and Organizational Design is a unique compilation of articles and book excerpts that describe how the management of an organization shapes the levels of knowledge transfer, innovation and learning. The collection draws on fifty years of management thinking and presents key issues facing knowledge-intensive organizations. The selections are concise, clearly written and present a rich framework of examples drawn from real management experience. Arranged thematically, the chapters discuss decision-making, organization structure, innovation, strategic alliances, managing knowledge workers and power relations. Represented in this volume are the ideas of influential academics including the late economist Frederick Hayek and French sociologist Michael Crozier, as well as world-renowned management thinkers such as Harvard Business School Professor Rosabeth Moss Kanter and Charles Handy.
The Source
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The Performance Factor
A how-to book for achieving exceptional results through teamwork--for any leader.
Creating Great Visitor Experiences
Museum and other non-profit professionals have begun to realize that the complete visitor experience is the key to repeat attendance, successful fundraising, and building audience loyalty. Taking lessons learned by successful experience-shapers in the for-profit world, Stephanie Weaver distills this knowledge for museums and other organizations which depend on visitor satisfaction for success. Is your institution welcoming? Are the bathrooms clean? Does the staff communicate well? Are there enough places to sit? These practical matters may mean more to creating a loyal following than any exhibit or program the institution develops. Weaver breaks the visitor experience down to 8 steps and provides practical guidance to museums and related institutions on how to create optimal visitor experiences for each of them. In a workshop-like format, she uses multiple examples, exercises, and resource links to walk the reader through the process.
Strategic Management of Organizations and Stakeholders
This combined text provides a unique stakeholder perspective to strategic management. Global issues and examples are woven into each chapter instead of one separate chapter. Also heavily integrates quality, small business and non-profit strategic issues. Cases (40) are up-to-date and cover a broad range of issues and environmental contexts. Adopters can select a combined text/casebook, separate paperback text concepts, cases, or customized cases.
