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Process Quality Control
Ellis Ott taught generations of quality practitioners to be explorers of the truth through the collection and graphical portrayal of data. From a simple plea to "plot the data" to devising a graphical analytical tool called the analysis of means (ANOM), Ott demonstrated that process knowledge is to be gained by seeking the information contained within the data.In this newest version of Ott's classic text, the authors have strived to continue down the path that he created for others to follow. Additions to this revised edition include: the use of dot plots as an alternative to histograms; digidot plots; adding events to charts; emphasis on the role that acceptance control charts play in controlling risks and the computation of average run length (ARL); a new chapter devoted to process capability, process performance, and process improvement, including the use of confidence intervals for process capability metrics; narrow-limit gauging as another means of assessing the capability of a process; Six Sigma methodology; design resolution; scatter plot matrices as applied to datasets of higher dimensions; and a new chapter on measurement studies.
Operational Excellence
To successfully compete in today‘s global marketplace, organizations can and must do more to improve their internal operational efficiencies. Operational Excellence: Using Lean Six Sigma to Translate Customer Value through Global Supply Chains consolidates hundreds of tools and methods into 110 key concepts designed to translate thevoice o
Lean Six Sigma for the Office
This book provides a practical reference of tools, methods, and concepts that enable a reader to understand Lean Six Sigma concepts to improve his or her process using Kaizen events. It presents a simple reference to plan and conduct Kaizen events in service systems and office environments.
Quality Today
None
Quality Progress
None
Quality Control
CD-ROM contains: Excel spreadsheet files for use in solving most chapter problems.
