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Knowledge Management for the Telecommunications Industry
This report includes specific examples of how certain telecom industries use knowledge management to increase profitability: one telecom's new sales order process enabled a single service representative to perform the same functions as 12 technicians; how another company's call-center systems (after an extensive knowledge audit) yielded a 39.7 percent increase in capacity and a cost savings of $1,285,607; and how yet another competitor improved its return on process (ROP) and return on knowledge (ROK) by 87 percent after implementing an intranet system combined with an automated workflow application.
Gourmetour
None
Nostradamus Sees the End of Time
Stories about what happens at the end of a world age can be found in texts and legends from every corner of the world. When these stories are compared to one another, a universal set of circumstances is revealed. The end of an age only declared when the following conditions were met.
