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Onboarding Matters
If you don't have a customer onboarding plan set up for your business, you're losing customers and burning future revenues. It's as simple as that. Onboarding is the most important part of the customer journey, yet many B2B companies fail to act proactively at the start of the relationship. Instead, Customer Success teams are stuck making heroic efforts to save accounts and fighting fires when customers inevitably run into problems or get stuck. The reactive approach is a problem for your Customer Success teams, your revenues, and your customers. Customer onboarding matters. More than you may think. A successful customer onboarding program results in more satisfied customer and employees, hi...
Summary of Onboarding Matters by Donna Weber
Companies that disregard their customers shouldn’t be surprised when they move on to other firms in the constant surge of customer churn. No one likes being ignored, especially buyers of sophisticated services, software or high-tech products with complex installation or use requirements. Frustrated customers will abandon these products, turning your software to shelfware. Although author Donna Weber tends to use jargon, she does a thorough job of explaining her process for training and retaining clients and for developing a supportive onboarding program that answers customers’ questions proactively to eliminate potential dissatisfaction. This officially licensed summary of Onboarding Matters was produced by getAbstract, the world's largest provider of book summaries. getAbstract works with hundreds of the best publishers to find and summarize the most relevant content out there. Find out more at getabstract.com.
Onboarding Matters
If you don't have a customer onboarding plan set up for your business, you're losing customers and burning future revenues. It's as simple as that. Onboarding is the most important part of the customer journey, yet many B2B companies fail to act proactively at the start of the relationship. Instead, Customer Success teams are stuck making heroic efforts to save accounts and fighting fires when customers inevitably run into problems or get stuck. The reactive approach is a problem for your Customer Success teams, your revenues, and your customers. Customer onboarding matters. More than you may think. A successful customer onboarding program results in more satisfied customer and employees, hi...
Miracles at Work
Millions have embraced the insights of A Course in Miracles as a source of vision, empowerment, and deeper connection with others. For years, author and career expert Emily Bennington has quietly drawn upon this inspired text’s most useful principles to help thousands succeed in their vocations. With Miracles at Work, she invites kindred spirits—those who yearn to bring their spiritual selves into their professional lives—to begin the adventure. Merging principles of the Course with her own proven strategies for on-the-job success, Emily illuminates for readers at any career stage how to: liberate yourself from self-defeating patterns and tune into opportunities; transform conflicts with difficult people; respond to challenges with calmness and wisdom; and draw from the well of energy and universal wisdom available to all of us
Talking with God
Prayer seems like it should be so simple. Yet, when it comes to actually praying, so often it feels awkward and complicated. The truth is, prayer is simple. It's like talking. Talking with a good friend. Down-to-earth pastor Adam Weber offers an accessible, hopeful approach to one of life's greatest mysteries: talking with God. Now with a brand new bonus chapter and in paperback. This is a book on prayer for the person who longs to connect with God, but doesn't really know how. It's a book for the person who has a job, family, schedule, kids, deadlines, full inbox, and a million things to do and yet is curious about prayer and talking with God. What does it really look like to pray in the midst of all of life's craziness?
The Customer Success Professional's Handbook
The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering...
Tell My Sons
NEW YORK TIMES BESTSELLER At the pinnacle of a soaring career in the U.S. Army, Lt. Col. Mark M. Weber was tapped to serve in a high-profile job within the Afghan Parliament as a military advisor. Weeks later, a routine physical revealed stage IV intestinal cancer in the thirty-eight-year-old father of three. Over the next two years he would fight a desperate battle he wasn’t trained for, with his wife and boys as his reluctant but willing fighting force. When Weber realized that he was not going to survive this final tour of combat, he began to write a letter to his boys, so that as they grew up without him, they would know what his life-and-death story had taught him—about courage and ...
Customer Education
Today's software companies can't afford to be passive with their customers. As software moves to the web and becomes more consumerized, software companies can only grow if their current customers renew and grow over time. Otherwise those customers will leave, creating a "leaky bucket" of revenue.So, what are smart, innovative companies doing before they end up with severe churn problems? Forward-thinking companies invest in Customer Education early as a way to drive customer growth and maximize lifetime value in a scalable way. Over time, this function has the potential to differentiate a company in the market.Consider this book a survival guide to investing in a Customer Education function, including: -How to drive a Customer Education strategy across your customer lifecycle-Tips for creating killer content that will actually lead to customer performance-What tools to implement as part of your technology stack-Measurement strategies for improving your content and showing ROI-And more...
Queen of Fashion
In this sparkling new vision of the notorious French queen, dynamic young historian Caroline Weber offers a moving reinterpretation of one of history’s most controversial figures. Marie Antoinette has always been recognised as a style icon, but none of her biographers has paid sustained attention to her clothes. Drawing on new research to illuminate each phase of the queen’s tumultuous life, Weber surveys the ‘Revolution in Dress’ undertaken by a fourteen-year-old girl accustomed to Austria’s more relaxed style, who rebelled against the organ-crushing whalebone corsets and vast hoop skirts of Versailles. She used striking, often extreme costumes to boost her public profile, particu...
The Biology of Wonder
A new way of understanding our place in the web of life from a scholar praised for his “graceful prose” (Publishers Weekly). The disconnection between humans and nature is perhaps one of the most fundamental problems faced by our species today. This schism is arguably the root cause of most of the environmental catastrophes unraveling around us. Until we come to terms with the depths of our alienation, we will continue to fail to understand that what happens to nature also happens to us. In The Biology of Wonder Andreas Weber proposes a new approach to the biological sciences that puts the human back in nature. He argues that feelings and emotions, far from being superfluous to the study...
