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Onboarding Matters
If you don't have a customer onboarding plan set up for your business, you're losing customers and burning future revenues. It's as simple as that. Onboarding is the most important part of the customer journey, yet many B2B companies fail to act proactively at the start of the relationship. Instead, Customer Success teams are stuck making heroic efforts to save accounts and fighting fires when customers inevitably run into problems or get stuck. The reactive approach is a problem for your Customer Success teams, your revenues, and your customers. Customer onboarding matters. More than you may think. A successful customer onboarding program results in more satisfied customer and employees, hi...
Careers in Focus
Profiles jobs in the business industry such as business managers, chief information officers, financial institution officers and managers, retail managers, and more.
Careers in Focus
Profiles jobs in the retail industry such as buyers, cashiers, florists, pet shop workers, supermarket workers, and more.
Matter and Desire
Nautilus Award Gold Medal Winner, Ecology & Environment In Matter and Desire, internationally renowned biologist and philosopher Andreas Weber rewrites ecology as a tender practice of forging relationships, of yearning for connections, and of expressing these desires through our bodies. Being alive is an erotic process--constantly transforming the self through contact with others, desiring ever more life. In clever and surprising ways, Weber recognizes that love--the impulse to establish connections, to intermingle, to weave our existence poetically together with that of other beings--is a foundational principle of reality. The fact that we disregard this principle lies at the core of a global crisis of meaning that plays out in the avalanche of species loss and in our belief that the world is a dead mechanism controlled through economic efficiency. Although rooted in scientific observation, Matter and Desire becomes a tender philosophy for the Anthropocene, a "poetic materialism," that closes the gap between mind and matter. Ultimately, Weber discovers, in order to save life on Earth--and our own meaningful existence as human beings--we must learn to love.
The Customer Success Professional's Handbook
The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering...
Customer Success
Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success ...
Islands Magazine
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Five Straight Lines
'Fascinating ... Composer Andrew Gant is a masterful guide, introducing readers to the major players and key themes of an entrancing topic.' BBC History Magazine Whether you prefer Baroque or pop, Theremins or violins, the music you love and listen to shapes your world. But what shaped the music? Ranging across time and space, this book takes us on a grand musical tour from music's origins in prehistory right up to the twenty-first century. Charting the leaps in technology, thought and practice that led to extraordinary revolutions of music in each age, the book takes us through medieval Europe, Renaissance Italy and Jazz era America to reveal the rich history of music we still listen to today. From Mozart to McCartney, Schubert to Schoenberg, Professor Andrew Gant brings to life the people who made the music, their techniques and instruments, as well as the places their music was played, from sombre churches to rowdy taverns, stately courts to our very own homes.
Queen of Fashion
In this sparkling new vision of the notorious French queen, dynamic young historian Caroline Weber offers a moving reinterpretation of one of history’s most controversial figures. Marie Antoinette has always been recognised as a style icon, but none of her biographers has paid sustained attention to her clothes. Drawing on new research to illuminate each phase of the queen’s tumultuous life, Weber surveys the ‘Revolution in Dress’ undertaken by a fourteen-year-old girl accustomed to Austria’s more relaxed style, who rebelled against the organ-crushing whalebone corsets and vast hoop skirts of Versailles. She used striking, often extreme costumes to boost her public profile, particu...
