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A Flight Attendant's Essential Guide
A Flight Attendant's Essential Guide is written for airline executives, university lecturers who specialize in the airline industry, and for undergraduate students preparing for a career as a flight attendant. Those working in passenger, aircraft, airport as well as general communications at an airport or aircraft can benefit from this book though a thorough understanding the responsibilities of flight attendants. This textbook primarily focuses on the passenger aspect of in-flight service, including operations and communication skills, and how flight attendants interact with passengers at each phase of a flight.
A Practical Guide to Airline Customer Service
A Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. A Practical Guide to Airline Customer Service is a must-read for those who seek a rewarding career in the airline industry.
Fortune's Bazaar
A timely, well-researched, and vibrant new history of Hong Kong that reveals the untold stories of the diverse peoples who have made it a multicultural world metropolis--and whose freedoms are endangered today. Hong Kong has always been many cities to many people: a seaport, a gateway to an empire, a place where fortunes can be dramatically made or lost, a place to disappear and reinvent oneself, and a mixing pot of diverse populations from literally everywhere around the globe. A British Crown Colony for 155 years, Hong Kong is now ruled by the Chinese Communist Party. Here, renowned journalist Vaudine England delves into Hong Kong's complex history and its people--diverse, multi-cultural, ...
Congressional Record
The Congressional Record is the official record of the proceedings and debates of the United States Congress. It is published daily when Congress is in session. The Congressional Record began publication in 1873. Debates for sessions prior to 1873 are recorded in The Debates and Proceedings in the Congress of the United States (1789-1824), the Register of Debates in Congress (1824-1837), and the Congressional Globe (1833-1873)
The Li Dynasty
This book chronicles the Li family of Hong Kong, whose members have been prominent for five generations as businessmen, bankers, legislators, and as prominent players on both the British and Chinese sides during the transition from British to Chinese sovereignty.
Model Perspectives: Structure, Architecture and Culture
This book contains a unique collection of various perspectives on the relationship between structures and the forms and spaces of architecture. As such it provides students and professionals alike with an essential sourcebook that can be mined for visual inspiration as well as for textually rich and authoritative insight into the links between structure, architecture, and cultural context. The chapters address fundamental structural elements and systems: columns, walls, beams, trusses, frames, tensile structures, arches, domes and shells. Each chapter is subdivided into two parts: • The essays – introduce the chapters with the reprinting of a curated set of essays and excerpts by various...
