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Banker: Honour and Inconveniences – A customer Perspective
Banking has been playing an essential role in the Indian economy. Further, the (LPG) Liberalization, Privatization and Globalization in 1991 ushered a new era in banking sector (Vijay et al. (1996). This resulted in relentless quest for quality and customer satisfaction. The entry of private and foreign banks the situation escalated to such a point where competition went haywire. The banking industry has transformed and is transforming consistently with new standards in all aspects of services such as speed, quality, accuracy and efficiency. This has brought a challenge of sustaining customer satisfaction. Most of this is because; in general people are adamant to change. However, with an ever-increasing change in recent years, it has been challenging in maintaining the satisfaction level of the customers (Gormley, 2010). The recent demonetization wave in 2016 and implementation of digitization/cashless system in banking are few examples that changed the habit of customers as well as the bankers bringing on certain advantages and disadvantages at the same time (Mehta et al. 2016). The disadvantages from bankers’ point of view can be termed as bankers’ inconvenience.
MY LIFE MY ROOTS
An autobiograph of DrSyedNazim Hussain ,The first MS Orthopaedic surgeon in golaghat district of Assam .He also describes how his ancestors came from Delhi Sultanate and beyond .He tells how the Assamese Syeds were assimilated into the mainstream Assamese society four hundred years ago .He gives vivid experiences as a rural doctor in Assam health service.
AKASHVANI
"Akashvani" (English) is a programme journal of ALL INDIA RADIO, it was formerly known as The Indian Listener. It used to serve the listener as a bradshaw of broadcasting ,and give listener the useful information in an interesting manner about programmes, who writes them, take part in them and produce them along with photographs of performing artists. It also contains the information of major changes in the policy and service of the organisation. The Indian Listener (fortnightly programme journal of AIR in English) published by The Indian State Broadcasting Service, Bombay, started on 22 December, 1935 and was the successor to the Indian Radio Times in English, which was published beginning ...
Gender, Medicine, and Society in Colonial India
This book analyses the interface between medicine and colonial society through the lens of gender. The work traces the growth of hospital medicine in nineteenth century Bengal and shows how it created a space-albeit small-for providing western health care to female patients. It observes that, unlike in the colonial setup, before the advent of hospital medicine women were treated mostly by female practitioners of indigenous therapies who had commendable skill as practitioners. The book also explores the linkages of growth of medical education for women and the role of the Brahmo Samaj in this process. The manuscript tackles several crucial questions including those of racial discrimination, reproductive health practices, sexual health, famines and mortality, and the role of women's agencies and other organizations in popularizing western medicine and healthcare.
Managing Quality Customer Service
This practical, self-study book was developed to help you establish and manage a quality service operation.
Electronic Systems and Intelligent Computing
This book presents selected, high-quality research papers from the International Conference on Electronic Systems and Intelligent Computing (ESIC 2020), held at NIT Yupia, Arunachal Pradesh, India, on 2 – 4 March 2020. Discussing the latest challenges and solutions in the field of smart computing, cyber-physical systems and intelligent technologies, it includes papers based on original theoretical, practical and experimental simulations, developments, applications, measurements, and testing. The applications and solutions featured provide valuable reference material for future product development.
Proceedings of the 2nd International Conference on Communication, Devices and Computing
This book gathers high-quality papers presented at the 2nd International Conference on Communication, Devices & Computing (ICCDC 2019), held at Haldia Institute of Technology from March 14–15, 2019. The papers are divided into three main areas: communication technologies, electronics circuits & devices and computing. Written by students and researchers from around the world, they accurately reflect the global status quo.
Lions 322C3 District Directory
Lions Clubs International District 322C3 Directory for Lionistic Year 2016-17. Published by Lions District Governor MJF Lion Ajay Chatterjee. This digital edition enable every lion member to get the same information in their Mobile Phones, Tablets and Lap Tops. Digital edition enables save Paper and hence save trees.
