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Managing Difficult, Frustrating, and Hostile Conversations
Be prepared to manage stressful situations before they happen with proven, constructive strategies! The second edition of this best-selling resource provides new and updated content influenced by the feedback of over 250 school administrators. Managing Difficult, Frustrating, and Hostile Conversations uncovers safe and effective strategies for dispelling common sensitive situations such as handling legitimate complaints, controlling those under the influence, combating charges of discrimination, serving as the mediator, and diffusing abrasive conversations. Each chapter highlights situations identified by school administrators as most stressful. Tips for managing these situations are followed by suggestions and questions for the reader that highlight how to: Understand the motives and actions behind hostile adults Become proactive rather than reactive Maintain control over volatile conversations Communicate effectively with all types of upset individuals Use this text to constructively address sensitive issues and prevent stressful circumstances from evolving into dangerous situations.
Otto P. Nudd
Fans of The Tales of Despereaux, Pax, and Crenshaw will delight over this friendship story about a brash raven, a dutiful squirrel, and the human girl that brings them together. The perfect read for animal lovers. Otto P. Nudd: Tthe BEST bird in Ida Valley (at least according to him). While his buddies waste their days at the dump cracking jokes, Otto invents things with his human neighbor Old Man Bartleby in their workshop. Marla: The Competition. This protective mama-squirrel will swipe Otto's snacks from under his beak if it means another meal for her babies! Pippa: The girl who loves the birds in Ida Valley, and Otto most of all. But when Bartleby''s latest contraption lands him in danger, the whole neighborhood--kids and critters alike--will have to join forces to save their oldest friend! Author Emily Butler delivers a timeless friendship tale about a brash raven, a crafty squirrel, and the neighborhood that brings them together.
The Odd Volume
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William Faulkner and Southern History
One of America's great novelists, William Faulkner was a writer deeply rooted in the American South. In works such as The Sound and the Fury, As I Lay Dying, Light in August, and Absalom, Absalom! Faulkner drew powerfully on Southern themes, attitudes, and atmosphere to create his own world and place--the mythical Yoknapatawpha County--peopled with quintessential Southerners such as the Compsons, Sartorises, Snopes, and McCaslins. Indeed, to a degree perhaps unmatched by any other major twentieth-century novelist, Faulkner remained at home and explored his own region--the history and culture and people of the South. Now, in William Faulkner and Southern History, one of America's most acclaim...
Dragonfly and River Stone
Emily Butler is having a crisis. Her 30th birthday looms. Technology gangs up on her at every turn. And cooking for others as a personal chef is killing her love for food. Emily is about to put away the cleaver for good when a stranger dares her to own her future. Peter DiStefano has his own problems. Fired from his job. Lusted for but never loved. And now getting phone calls from a dead woman. Peter has one more chance to prove himself. Too bad it’s a no-win situation. The unlikely pair face a world of haywire cell phones, self-driving cars, dumpster diving anarchists, and an internet company gone rogue. Their paths are converging and their actions will define each other as much as themselves.
That End of Lilac Lane
For an Orphan Girl, your Image Determines Who You Are. Orphan Sarah Emily's toes twitch ever time she sees handsome Timothy. The two have grown up in the orphan asylum together under the cruel hand of Miss Percy. As the years pass and they grow closer, Sarah Emily seeks to find her value from the small picture of her parents she hides in a mahogany box under her bed. But when she finds out the truth about her father - and herself - she must hide it from everyone, especially Timothy. The mystery of Sarah Emily's origin will shock the entire town of Lander, Illinois, especially the evil Miss Percy. Desperately, Sarah Emily determines to guard the secret about who she really is - even if it mea...
Dalton Trumbo
James Dalton Trumbo (1905–1976) is widely recognized for his work as a screenwriter, playwright, and author, but he is also remembered as one of the Hollywood Ten who opposed the House Un-American Activities Committee. Refusing to answer questions about his prior involvement with the Communist Party, Trumbo sacrificed a successful career in Hollywood to stand up for his rights and defend political freedom. In Dalton Trumbo, authors Larry Ceplair and Christopher Trumbo present their extensive research on the famed writer, detailing his work, his membership in the Communist Party, his long campaign against censorship during the domestic cold war, his ten-month prison sentence for contempt of...
