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eSourcing Capability Model for Client Organizations - eSCM-CL
Note: This book is available in several languages: French, English. The eSourcing Capability Model for Client Organizations (eSCM-CL) is the best practices model that enables client organizations to appraise and improve their capability to foster the development of more effective relationships and to better manage these relationships. This title helps readers successfully implement a full range of client-organization tasks, ranging from developing the organization's sourcing strategy, planning for sourcing and service provider selection, initiating an agreement with service providers, managing service delivery, and completing the agreement. The eSCM-CL has been designed to complement existin...
eSourcing Capability Model for Service Providers eSCM-SP
The eSourcing Capability Model for Service Providers (eSCM-SP) is the best practices model that supports sourcing organizations successfully manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle. It addresses the critical issues related to IT-enabled sourcing (eSourcing) for both outsourced and in-sourced (shared services) agreements. Each of the Model's 84 Practice is distributed along three easy to follow dimensions: Sourcing Life-cycle, Capability Area, and Capability Level, and have been applied in IT, BPO, and KPO settings.The eSCM-SP has been designed to complement existing quality models so that service providers can capitalize on their pre...
Cloud Computing - Advanced Business and IT Approaches to Extract Tangible Value from Cloud
The CIO's essential manual to leveraging cloud computing as a the business competitive asset. Cloud Computing: Advanced Business and IT Strategies to Extract Tangible Value from the Cloud introduces a business-oriented approach to implementing cloud computing. Philippe Abdoulaye through his concepts of integrated Cloud-Oriented Operating (iCLOOP) model, Cloud Consumer-Provider Service Delivery Model, Operating Model Transformation Cube, IaaS and SaaS Service Delivery Cubes, demonstrates how to leverage cloud and increase businesses' competitiveness. Cloud Computing: Advanced Business and IT Strategies to Extract Tangible Value from the Cloud provides a comprehensive Cloud Transition Life Cycle (TLC) along with a complete set of 50 tools driving the end-to-end transition to cloud. Philippe Abdoulaye's work is a major one; it provides concrete and actionable solutions to cloud transition.
eSourcing Capability Model pour les organisations clientes - eSCM-CL
Le modèle eSCM-CL (eSourcing Capability Model pour les organisations clientes) est un modèle de bonnes pratiques de sourcing qui permet aux organisations clientes d’évaluer et d’améliorer leur aptitude à la mise en place, au développement et à la gestion de relations client/fournisseur. Ce livre présente aux lecteurs une gamme complète d’activités devant être réalisées par une organisation cliente pour le développement de la stratégie de sourcing, la planification du sourcing, la sélection de fournisseur, la réalisation d’un accord, la gestion de la fourniture de service et la réversibilité de l’engagement. Le modèle eSCM-CL a été conçu pour compléter les st...
Service Intelligence
Get the Right IT Services, on the Right terms, Without Hassles or Overpaying To gain the full benefits of technology--and avoid the staggering costs of technology failure--you must manage IT with vision, direction, and expertise. Only one set of methods is robust enough to do this: IT Service Management (ITSM). In Service Intelligence, ITSM pioneer Sharon Taylor shows business managers how to make the most of it. You'll learn how to ensure service quality, anticipate vulnerabilities, improve reliability, and link IT directly to business performance. Taylor explains ITSM from a true business point of view, cutting through jargon and helping you drive value without becoming overly technical. S...
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