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The Customer Experience Manual
The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. From Customer Journey Mapping to using Big Data, this is the ultimate Customer Experience manual for businesses, whatever the size of your company.
The Effortless Experience
A new breakthrough idea about how to win customer loyalty from Matthew Dixon, the bestselling author of The Challenger Sale Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted longstanding myths about sales. Now they've turned to a new vital business subject - customer loyalty - with a book that turns conventional wisdom on its head. Companies devote untold time and resources trying to dazzle customers. Yet CEB's careful research proves that is wildly overrated: loyalty has a lot more...
The Apple Experience: Secrets to Building Insanely Great Customer Loyalty (ENHANCED EBOOK)
Praise for THE APPLE EXPERIENCE "There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmine's book will help you understand and implement the same kind of world-class experience." --Guy Kawasaki, author of Enchantment and former chief evangelist of Apple "Carmine Gallo explains beautifully and simply just what makes the Apple retail experience so successful. No matter what kind of business you are in, there are insanely valuable lessons in this book!" --Garr Reynolds, author of Presentation Zen and The Naked Presenter "At its core, this book is not about Apple. It's about delivering the b...
Experience
NATIONAL BESTSELLER • One of the most gifted and innovative writers of our time discloses a private life every bit as unique and fascinating as his bestselling novels. “Superb memoir...a moving account of [Amis’s] coming of age as an artist and a man.” —San Francisco Chronicle The son of the great comic novelist Kingsley Amis, Martin Amis explores his relationship with this father and writes about the various crises of Kingsley's life. He also examines the life and legacy of his cousin, Lucy Partington, who was abducted and murdered by one of Britain’s most notorious serial killers. Experience also deconstructs the changing literary scene, including Amis' portraits of Saul Bellow, Salman Rushdie, Allan Bloom, Philip Larkin, and Robert Graves, among others. Not since Nabokov's Speak, Memory has such an implausible life been recorded by such an inimitable talent. Profound, witty, and ruthlessly honest, Experience is a literary event.
The Knitting Experience
Picking up where "The Knitting Experience: Book I: The Knit Stitch" left off, this primer on the purl stitch uses clear, step-by-step photographs to guide beginner knitters through unique knitting projects.
Product Experience
Product Experience brings together research that investigates how people experience products: durable, non-durable, or virtual. In contrast to other books, the present book takes a very broad, possibly all-inclusive perspective, on how people experience products. It thereby bridges gaps between several areas within psychology (e.g. perception, cognition, emotion) and links these areas to more applied areas of science, such as product design, human-computer interaction and marketing. The field of product experience research will include some of the research from four areas: Arts, Ergonomics, Technology, and Marketing. Traditionally, each of these four fields seems to have a natural emphasis o...
The Hendrix Experience
The short life of Jimi Hendrix (1942–1970)—guitarist extraordinaire, charismatic performer, symbol of a generation—has already become the stuff of legend. Now, in an attempt to set the record straight, Jimi's friend and collaborator Mitch Mitchell, who was the Jimi Hendrix Experience's drummer, tells his story. No one knew Jimi through the whole period—from day one of the Experience to Hendrix's death—better than Mitch. Here he conjures up a lost era, with all its frustrations and breakthroughs, humor and tragedies—from the tiny clubs of London's Soho to the legendary festivals of Monterey and Woodstock. It's an incredible saga, filled with outrageous stories and unlikely characters. Containing over 200 illustrations, including several photographs taken by Mitch himself, along with set lists and rare memorabilia from the author's archives, this is an indispensable book for both the committed fan and for anyone interested in the inside story of Jimi Hendrix.
The Angel Experience
The Angel Experience is a complete angel healing workshop in one book. Interactive and practical, the step-by-step learning programme will guide you towards greater understanding and wisdom. - Exercises help you to tailor the book to your needs - Journaling sections allow you to write your own experiences directly into the book - Includes revision work and more advanced exercises With practical downloadable digital tracks featuring meditations and inspirational music to bring you into a receptive state for deeper work. This book provides a personalized, practical and direct experience of the profound healing that can be yours when you connect with your angels. Going far beyond a reference gu...
The Politics of Experience and The Bird of Paradise
In ‘The Politics of Experience’ and the visionary ‘Bird of Paradise’, R.D. Laing shows how the straitjacket of conformity imposed on us all leads to intense feelings of alienation and a tragic waste of human potential. He throws into question the notion of normality, examines schizophrenia and psychotherapy, transcendence and ‘us and them’ thinking, and illustrates his ideas with a remarkable case history of a ten-day psychosis. ‘We are bemused and crazed creatures,’ Laing suggests. This outline of ‘a thoroughly self-conscious and self-critical human account of man’ represents a major attempt to understand our deepest dilemmas and sketch in solutions. ‘Everyone in contemporary psychiatry owes something to R.D. Laing’ Anthony Clare, the Guardian.
Cambridge Advanced Learner's Dictionary KLETT VERSION
The Cambridge Advanced Learner's Dictionary gives the vital support which advanced students need, especially with the essential skills: reading, writing, listening and speaking. In the book: * 170,000 words, phrases and examples * New words: so your English stays up-to-date * Colour headwords: so you can find the word you are looking for quickly * Idiom Finder * 200 'Common Learner Error' notes show how to avoid common mistakes * 25,000 collocations show the way words work together * Colour pictures: 16 full page colour pictures On the CD-ROM: * Sound: recordings in British and American English, plus practice tools to help improve pronunciation * UNIQUE! Smart Thesaurus helps you choose the right word * QUICKfind looks up words for you while you are working or reading on screen * UNIQUE! SUPERwrite gives on screen help with grammar, spelling and collocation when you are writing * Hundreds of interactive exercises
