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Customer Loyalty Programmes and Clubs
In every industry, and any company, customer loyalty marketing is an important pillar of corporate strategy. This second edition of Customer Loyalty Programmes and Clubs, explains how the key to effective protection against competition lies in identifying and offering your customers the right combination of financial and non-financial benefits. Stephen Butscher has reviewed the developments that have taken place since his original successful step-by-step guide was published and now includes 'pricing for customer loyalty' and 'e-loyalty' along with extra case studies. He takes you through all the necessary stages to research, plan and launch a programme that builds and develops the relationship between you and your customers, and emphasises value measurement and selection of the right benefits, enabling you to integrate the loyalty programme into every part of your organization. Customer Loyalty Programmes and Clubs includes case studies from some of the most successful companies, including Volkswagen Club, Kawasaki Riders Club, Swatch the Club, Porsche and many more.
Marketing, Technology and Customer Commitment in the New Economy
This volume includes the full proceedings from the 2005 Academy of Marketing Science (AMS) Annual Conference held in Tampa, Florida, entitled Marketing, Technology and Customer Commitment in the New Economy. It include papers aimed to create awareness of the issues, trends, and advances associated with current global marketing challenges. Founded in 1971, the Academy of Marketing Science is an international organization dedicated to promoting timely explorations of phenomena related to the science of marketing in theory, research, and practice. Among its services to members and the community at large, the Academy offers conferences, congresses and symposia that attract delegates from around the world. Presentations from these events are published in this Proceedings series, which offers a comprehensive archive of volumes reflecting the evolution of the field. Volumes deliver cutting-edge research and insights, complimenting the Academy’s flagship journals, the Journal of the Academy of Marketing Science (JAMS) and AMS Review. Volumes are edited by leading scholars and practitioners across a wide range of subject areas in marketing science.
Online-Marketing
Inhaltsangabe:Abstract: In the 1990s, people are being more and more confronted with the rapid developments in the information and communication technology sector. Computers seem to be indispensable not only in professional areas of life, but also in educational and private contexts. The Internet, which started as a small network of students, academics, and researchers, has developed into a global network, linking millions of people in countries all over the world. This enormous increase in information flow which is facilitated by Internet services, such as the World Wide Web (WWW), electronic mail (e-mail ) or Usenet news appears to have an influence on communication processes and on the wa...
Environmental Organizations in Modern Germany
German environmental organizations have doggedly pursued environmental protection through difficult times: hyperinflation and war, National Socialist rule, postwar devastation, state socialism in the GDR, and confrontation with the authorities during the 1970s and 1980s. The author recounts the fascinating and sometimes dramatic story of these organizations from their origins at the end of the nineteenth century to the present, not only describing how they reacted to powerful social movements, including the homeland protection and socialist movements in the early years of the twentieth century, the Nazi movement, and the anti-nuclear and new social movements of the 1970s and 1980s, but also ...
Marketing — Management
1 Vgl. Scheirer, 2001, S. 4 2 Deutsche Post, Direktmarketing Deutschland 2000, Studie 11, In: Focus Media-Guide 2001, S.52 3 TNS Emnid Studie 2000, S. 6 4 Brown, 2000, S.13 5 Deutsche Post, Direktmarketing Deutschland 2000, Studie 11, In: Focus Mediaguide 2001, S. 53 6 McKinsey Quarterly 2000, Nr. 3, S. 164 7 Perl 2000, In: Ganz Direkt, S. 85 8 Heil,2000, S. 62 9 ABum/Piske, 1997, S. 510 10 TNS Emnid Studie 2000, S. 10 Literatur Bottler, S., Komm, ich schenk Dir was, In: w & v online, veroffentlicht 19.06.2001. BDSG 2001, Das Neue Bundesdatenschutzgesetz, Beilage in: DSB, Nr. 5, 2001. Dallmer, H., Jager wird Gejagter, In: Mail Marketing, Nr. 361, 1995. Dallmer, H., Online Dienste losen Maili...
Direktmarketing aus erster Hand
Ein einzigartiges Werk, das kenntnisreich die Entwicklung des Direktmarketing von 1945 bis heute nachzeichnet und viele neue Impulse für die konkrete Umsetzung gibt. Höhepunkt des Buches sind Interviews mit zehn führenden Köpfen der Branche.
Direct Marketing
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Einführung in das Marketing
1 Grundzüge des Marketing.- 1.1 Marketing - Orientierung an den Bedürfnissen des Kunden.- 1.2 Marketing - eine Unternehmenskonzeption.- 1.3 Marketingziele (sowie Marketingstrategien, -operationen, -taktiken).- 1.3.1 Planungsüberlegungen mit Hilfe der Portfolio-Analyse.- 2 Marktforschung, Marketingforschung.- 2.1 Sekundärforschung (Desk Research).- 2.2 Primärforschung (Field Research).- 2.2.1 Die Befragung.- 2.2.2 Tests.- 2.2.3 Die Beobachtung.- 3 Marketinginstrumente (Marketing-Mix).- 3.1 Produkt-Mix.- 3.1.1 Produkt- und Dienstleistungspolitik.- 3.1.2 Produktionsprogrammpolitik.- 3.1.3 Preis-
Gabler Wirtschafts-Lexikon
In der günstigen Taschenbuch- oder CD-ROM-Version für Studenten ein "need-to-have"! Mit mehr als 25.000 Stichwörtern ist das Gabler Wirtschafts-Lexikon das umfangreichste Werk seiner Art in Deutschland. Da bleiben beim Studium der Betriebs- oder Volkswirtschaft keine Fragen offen.
Praxisorientiertes Dialog-Marketing
In immer mehr Branchen werden Budgets zugunsten des Dialog-Marketing umgewidmet. Dies unterstreicht den seit Jahren zu beobachtenden Trend zur persönlichen Kommunikation. Gleichzeitig wird es vor diesem Hintergrund schwieriger bei den Zielgruppen Aufmerksamkeit zu finden, weil immer mehr Unternehmen diesen Weg zum Zielkunden einschlagen. Die Anforderungen an die Professionalität im Dialog-Marketing steigen, um im Wettbewerb um den Kunden auch weiterhin Erfolg zu haben. Ralf T. Kreutzer verbindet die Perspektive des langjährigen Praktikers im Dialog-Marketing mit der Sicht des Wissenschaftlers. Er beschreibt die Grundlagen und Erfolgsfaktoren, die Informationsquellen und Instrumente des Dialog-Marketing und stellt in vier Casestudies den Praxisbezug her.
