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Retail Work
Internationally renowned experts assess the role of retail work in modern industrial economies in Retail Work. Chapters are arranged thematically to capture four aspects of retail work: the nature of work and the shop floor; work across the supply chain and the wider productive system; the skills used in retailing; and workers as a collectivity.
A Very Short, Fairly Interesting and Reasonably Cheap Book About Human Resource Management
Engaging and entertaining in equal measure, Human Resource Management is a book about work, the people who do it and the way they are managed (and mismanaged). Raising issues that are often neglected in typical HRM texts, such as work intensification and unemployment; it explores the realities of work, workers, and the communities that are affected by HRM policy and practice. Grugulis draws on current research to provide a critical and reflective overview of the key debates in HRM today. Conceived by Chris Grey as an antidote to conventional textbooks, each book in the ‘Very Short, Fairly Interesting and Reasonably Cheap’ series takes a core area of the curriculum and turns it on its head by providing a critical and sophisticated overview of the key issues and debates in an informal, conversational and often humorous way. Suitable for students of HRM, professionals working in organizations and anyone with an interest in the nature of human resources.
Skills, Training and Human Resource Development
Focusing on the way people are developed at work: the skills that are encouraged, the way they are controlled and the implications they have for the people who possess and exercise them, this book covers an array of organizational practices - from managing culture and emotional labour to job design and qualifications.
Customer Service
Aimed at students of organisation studies, human resource management and marketing, this text explores the real nature of customer service from different critical perspectives.
Managing Human Resources
This revised edition is a comprehensive, authoritative set of essays. It is more detailed and analytical than the mainstream treatments of HRM. As in previous editions, Managing Human Resources analyses HRM, the study of work and employment, using an integrated multi-disciplinary approach. The starting point is a recognition that HRM practice and firm performance are influenced by a variety of institutional arrangements that extend beyond the firm. The consequences of HRM need to incorporate analysis of employees and other stakeholders as well as the implications for organizational performance.
Invisible Labor
"Demographic and technological trends have yielded new forms of work that are increasingly more precarious, globalized, and brand centered. Some of these shifts have led to a marked decrease in the visibility of work or workers. This edited collection examines situations in which technology and employment practices hide labor within the formal paid labor market, with implications for workplace activism, social policy, and law. In some cases, technological platforms, space, and temporality hide workers and sometimes obscure their tasks as well. In other situations, workers may be highly visible--indeed, the employer may rely upon the workers' aesthetics to market the branded product--but thei...
Critical Management Studies
'Critical Management Studies', or 'CMS', describes a diverse group of work that has adopted a critical or questioning approach to the traditional concerns of Management Studies, and the growing interest in CMS has produced a vibrant and exciting body of research. Christopher Grey and Hugh Willmott, leading authorities in this area, introduce seventeen readings which reflect these developments, and show CMS' importance. As an assessment of CMS, the Reader will be of interest to academics, researchers, and students of Management Studies. As an introduction to CMS, it will prove invaluable to stu.
The Skills That Matter
The Skills That Matter is an edited collection written by leading academics from the UK, Europe, the USA and Australia in the area of skills acquisition, formation and development. It combines academic evidence and policy debates with a critical analysis, making it an asset to students of HRM, industrial relations, sociology of work and business and management at both undergraduate and postgraduate level as well as being a useful resource to researchers and policy makers working in the field of skill formation.
Improving Working as Learning
Interest in learning at work has captured the attention of many people around the world, often taking centre stage in policy debates. This book is about the everyday learning that goes on in workplaces – ranging from offices, factories and shops to gyms, health centres and universities. Each chapter presents evidence – taken from both private and public sectors – to illustrate how employers, researchers and policy-makers can Improve the conditions for nurturing and sustaining learning at work Build appropriate workforce development plans within given constraints Recognize that the creation and use of knowledge is widely distributed Mobilize existing workplace resources to support learning This topical book will appeal to an international readership of undergraduate and postgraduate students, vocational teachers and trainers, human resource professionals, policy-makers, and researchers.
