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ISO 9001, ISO 14001, and New Management Standards
This book is a comprehensive reference on ISO management system standards and their implementation. The impacts that ISO 9001 and ISO 14001 have had on business performance are analyzed in depth, and up-to-date perspectives are offered on the integration of these and other management standards (e.g. SA8000, ISO/TS 16949). Detailed information is provided on the signaling value of different management standards and on the new ISO standards for management systems, such as ISO 50001 and ISO 45001, relating to energy management and occupational health and safety. The role of audits in ensuring compliance with the standards and achievement of objectives is also carefully considered. The volume examines avenues for further research and emerging challenges. In offering an integrated, holistic perspective on ISO management system standards, this book will have wide appeal for academics, public decision-makers, and practitioners in the field of quality and environmental management.
Impact of ISO 50001
The evolution of total quality management has had a great dissemination in the last decades, especially for the adoption of management systems standard. Given that the issues of energy is increasing to a greater extent in the recent years, ISO develops ISO 50001 Energy Management System (EnMS). \n ISO 50001 standard was published on July 2011 and it has grown significantly worldwide ever since. This standard is expected to give a big impact in energy management and it is estimated that the standard could influence up to 60 % of the world’s energy use. ISO 50001 established a framework for energy management systems, not only for industrial plants but also for commercial, institutional, governmental facilities; and entire organizations.\n This book summarizes the results of a study conducted by the University of Girona (UdG) and University of the Basque Country (UPV/EHU) aimed at analyzing the impact of ISO 50001 standard in Spain. \n\n
International Manufacturing Strategy in a Time of Great Flux
This book assesses the state of international manufacturing strategy and clarifies how recent developments, for example regarding configuration, technology, and the environment, are impacting on its content and direction and on its relationship to manufacturing performance. In providing up-to-date coverage of the consequences of such forces and factors for international manufacturing, this book aims to expand the debate concerning international manufacturing strategy and cast light on its current evolution. International manufacturing is operating within a time of great flux. While offshoring of activities has dominated over recent decades, nearshoring and reshoring are increasingly being co...
Trade, Labour and Sustainable Development
Examining the relationship between trade and labour regulation in light of the pressing need to promote sustainable development, Tonia Novitz interrogates how international legal architecture could be reformed so that no one in the world of work gets left behind. She highlights the dangers of pursuing labour and environmental issues on parallel tracks without recognising how they interact, ultimately arguing for the crafting of the content and application of trade rules through participatory processes, which involve the inclusive representation of all sectors of the labour market and all parts of the world.
Democratizing the Corporation
Although contemporary Western societies refer to themselves as "democratic," the bulk of the population spend much of their lives in workplaces that have more in common with tyranny. Gigantic corporations such as Amazon, Meta, Exxon, and Walmart are among the richest and most powerful institutions in the world yet accountable to no one but their shareholders. The undemocratic nature of conventional firms generates profound problems across society, hurting more than just the workplace and contributing to environmental destruction and spiraling inequality. Against this backdrop, Isabelle Ferreras proposes a radical but realistic plan to democratize the private firm. She suggests that all large firms should be bicamerally governed, with a chamber of worker representatives sharing equal governance power with the standard board representing owners. In response to this proposal, twelve leading experts on corporate behavior from multiple disciplines consider its attractiveness, viability, and achievability as a "real utopian" proposal to strengthen democracy in our time.
Cooperative Enterprises
Cooperative Enterprises is the first textbook to examine the evolution of the cooperative enterprise model and the contribution that cooperatives can make to the economy and society. It provides an accessible overview of the subject, looking at history, cooperative models, theories, legislation, and governance. Cooperative Enterprises takes an international approach throughout, drawing on examples from cooperatives from across the globe. The book offers a valuable historical perspective, placing cooperatives within their political, social, cultural, and economic contexts since the Industrial Revolution. It analyses and compares the cooperative law of 26 jurisdictions and showcases key defini...
Divergence in European Welfare and Housing Systems
This book explores the relationship between the characteristics of the welfare state and the characteristics of the housing system (housing policies, housing outcomes and housing market developments) in different European countries. It consists of a theoretical framework, six published articles and a concluding chapter. All six articles use the welfare state regime theory and typology of Esping-Andersen, the housing system typology of Kemeny or both, or at least some aspects of these, as an explanatory framework. The results of the investigations indicate that there are considerable differences between the various European housing systems. As far as this is concerned, especially the Southern European countries occupy a rather distinct position. For this reason, two articles in the study specifically focus on the Southern European housing system of Spain. The book is relevant for both academics and policy-makers interested in international housing & housing policy developments.
Squatting and the State
This book offers a fresh theoretical approach and methodology for tackling the most pressing property problems of our time.
The Disclosure and Assurance of Corporate Social Responsibility
The essays collected here specifically examine the new trends of sustainability performance and reporting. They provide theoretical argumentation and evidence about sustainability performance, and determinants of its voluntary disclosure and external assurance. The book will interest companies, managers, shareholders, stakeholders and public bodies directly related to sustainability performance, the voluntary disclosure of sustainability information, and the adoption of an external assurance process.
Enhancing Customer Experience in the Service Industry
This book provides a new and definitive overview of customer experience and how it can be managed and enhanced in one of the most dynamic industries in the world—the service industry. Its highly qualified international team of contributors ensures that it adopts a global perspective, and clearly outlines the key theoretical perspectives of customer experience, covering customer experience both from demand and supplier perspectives. Fully informed by the latest research, it explores different country contexts and how they impact upon the customer experience; investigates the social, cultural and economic dimensions of customer experience; provides case studies from a wide range of service industry sectors; and includes industry perspectives and examples.
