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The Improvement Guide
This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.
My Regelence Rake
After a good deed at a horse auction sparks rumors, Prince Colton Townsend might finally get his marriage to the roguish Sebastian Hastings, Viscount Wentworth. But Sebastian's secrets keep him walled off, and to reach him, Colton takes a risk that might break his heart.
Homer And Langley
Brilliant brothers Langley and Homer Collyer are born into bourgeois New York comfort in settled times, their home a fin-de-siècle mansion on upper Fifth Avenue, their future rosy. But before he is out of his teens Homer begins to lose his sight, Langley returns from the War in Europe with his lungs seared by gas, and when the death of their parents in the influenza epidemic of 1918 leaves the brothers orphaned, they seem perilously ill-equipped to deal with the new era. Around Central Park carriages give way to motor cars, Prohibition to free love, but Homer and Langley adapt: their townhouse fills and empties and fills again, with servants, lodgers, tea-dancers and gangsters. They are mocked and spied on, embraced by hippies and besieged by bailiffs, but as the world turns ever more incomprehensible Homer and Langley hold fast to their principles of self-reliance, courage, kindness and love, and they endure.
The Routledge Companion to Leadership
Leadership has never been more important – and divisive – than it is today. The idea and discourse of the leader remains a critical factor in organizational and societal performance, but there is evident tension between the persistent focus on the critical importance of individual leaders and the increasing emphasis on collective leadership. The Routledge Companion to Leadership provides a survey of the contentious and dynamic discipline of leadership. This collection covers key themes in the field, including advances in leadership theory, leadership in a range of contexts and geographies, leadership failure, leadership process, and leadership development. Topics range from micro studies...
Feline Soft Tissue and General Surgery
While the practice of feline general and oncologic surgery has developed greatly in recent years, the option of referral for some cat owners is not always a viable one. The increasing requirement for the general veterinarian to be competent in performing feline surgery has not, however, been supported by a dedicated text on the subject. Feline General and Oncological Surgery assembles an international team of editors and contributors to present the first comprehensive resource devoted solely to all aspects of soft-tissue surgeries in the cat. Techniques are covered in a practical and detailed 'how to' manner and range from the common to the more specialized, ensuring the widest possible appe...
The Englor Affair
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With Caution
A brother's vow. A lover's promise. Both could put them all at deadly risk. Remington Lassiter is trying his best to stay out of trouble while he learns the ropes of being a werewolf. When his little brother turns up covered in bruises, he is driven to finally bring their abusive father to justice. Jake Romero, a crack private investigator with a bad-boy biker image, realizes he has his work cut out for him when Remi asks for his help. From the first moment he turned Remi into a werewolf in order to save his life, Jake has been fighting to keep his inner demons at bay. He's torn between the desire to tell Remi they are destined to be mates, and the need to first let Remi get used to the werewolf life. Jake will do anything to protect Remi and help him break the cycle of abuse he has endured all his life, but his investigation is about to uncover something far more sinister and deadly than they ever imagined. Warning: explicit sex, graphic language, violence, hot nekkid man-love.
My Highland Laird
Bannon Thompson, talented artist and youngest son of the Duke of Eversleigh, is hastily shipped off after his latest indiscretion. After crashing on rural Skye, leaving him and his valet the sole survivors of a diplomatic mission, Bannon must navigate the complexities of a primitive clan society and take up a role he never wanted: helping a sexy Highlander ensure the safety of both their planets.Laird Ciaran MacKay wants nothing more than to keep his clan safe from the off-world intruders who killed his father. Suspecting complicity among his own people, he has no choice but to trust outsiders from a spaceship crash--and he can't seem to fight his attraction to the stubborn redhead.Drawn to the handsome laird, Bannon risks a bold affair. But there is more at stake than reputations as they find two lost Regelens and uncover the Intergalactic Navy's plot.
Leadership in the Public Sector
In view of the approaching age of austerity for the public sector, leadership is likely to continue to become a key theme. This edited volume brings together a host of material from the public sector to analyze the issue internationally. Teelken, Dent & Ferlie lead a team of contributors in examining three key aspects of this increasingly important theme: the meaning of public sector leadership, and how this changes in different contexts the implications for leadership style given the growing role of the private sector the response to the leadership issue from professionals moving into senior management roles. With contributions from respected academics such as Jean-Louis Denis, Mike Reed and Mirko Nordegraaf, this book will be an invaluable supplementary resource for those undertaking studies across public sector management and administration.
Official Register
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